Job Description

Job Overview

We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this essential role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach and organizational skills will ensure smooth daily operations, from appointment scheduling to insurance verification. The ideal candidate will possess strong communication abilities, proficiency with dental and medical office systems, and a passion for delivering outstanding patient care. This offers an exciting opportunity to be a vital part of a dedicated healthcare team committed to improving patient experiences.

Duties

Greet patients warmly and professionally upon arrival, creating a welcoming environment Manage appointment scheduling using dental practice management software such as Tracker. Verify insurance coverage and benefits ensuring accurate billing and claims processing Collect patient information, update electronic health records (EHR systems), and review documentation for completeness and accuracy Handle multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally Assist patients with intake forms, medical history updates, and explaining treatment procedures using dental terminology and medical terminology as needed Perform insurance verification, pre-authorizations, and explain coverage details to patients Facilitate billing processes and collection of payments or co-pays Maintain organized medical records and ensure compliance with HIPAA regulations for health information management Support clinical staff by managing front desk duties such as filing, data entry (including 10 key typing), and document review Coordinate with insurance companies for claims submission and follow-up on unpaid or denied claims Assist in clinic operations by managing office supplies, scheduling staff meetings, and supporting office management tasks

Requirements

Proven experience as a Dental Receptionist in a clinical setting with dental clinic experience preferred Strong knowledge of dental terminology and medical billing procedures Familiarity with electronic health record (EHR) systems such as Dentrix, Eaglesoft, eClinicalWorks, Meditech, Epic or Athenahealth is highly desirable Proficiency in Microsoft Office Suite (Word, Excel) along with excellent computer skills for managing digital records and documentation review Exceptional patient service skills combined with professional phone etiquette on multi-line phone systems Ability to handle sensitive information in compliance with HIPAA regulations with confidentiality and discretion Bilingual abilities are a plus to serve diverse patient populations effectively Strong clerical skills including filing, data entry, typing (including 10 key typing), and organization of medical records Prior office experience in healthcare or dental environments is highly valued Excellent communication skills--both verbal and written--along with the ability to multitask efficiently in a fast-paced environment
Join us in delivering compassionate care while supporting the operational excellence of our dental practice! We are committed to fostering an inclusive environment where your skills can flourish. This offers you the chance to grow your career within a supportive team dedicated to making every patient visit positive.

Job Type: Full-time

Pay: $19.00-$26.00 per hour

Benefits:

On-site parking
Work Location: In person