Job Description

Dental Practice Manager - Pickering, Ontario

Are you a natural leader who thrives on creating structure, efficiency, and positivity within a dental practice? Do you have a strong background in dental administration and a passion for patient-first care? If so, we'd love to meet you!

About Us

For the past 7 years, our growing practice has built a reputation on kindness, compassion, and integrity. We are dedicated to exceptional dentistry and creating strong, lasting connections with our patients. We're a supportive, fun, and professional team -- and we're looking for our next rockstar team member to help us grow to the next level.

The Role

We're seeking an experienced

Practice Manager

to oversee day-to-day operations, lead our administrative team, and partner with the owner to keep the practice running smoothly and efficiently. This is a key leadership role that combines management, HR, financial oversight, and patient relations.

Key Responsibilities

Lead and support admin staff while fostering a positive, accountable culture Manage payroll, scheduling, HR compliance, and staff performance Track KPIs, optimize schedules, and identify opportunities to grow production Oversee financial processes including accounts payable, banking reconciliation, and associate pay calculations Handle patient concerns, support treatment planning, and step into admin roles when needed Troubleshoot operational or technical issues and liaise with vendors/service providers Manage daily office operations: reviewing schedules, handling calls, invoicing patients, coordinating with labs, and leading morning huddles Ensure annual updates: fee guide uploads, staff certifications, AED/nitrous inspections, and provider schedules Work on treatment plan follow-ups, insurance pre-determinations, and case acceptance

What We're Looking For

Must-have:

Proficiency with Tracker dental software Previous experience as a Dental Office Manager or in a similar leadership role Strong leadership, communication, and problem-solving skills Ability to balance kindness with firmness when managing staff and patients Highly organized, detail-oriented, and reliable Positive attitude with a willingness to jump in wherever needed Long-term commitment to grow with the practice

Why Join Us?

Supportive and collaborative team environment An opportunity to play a key role in shaping the growth and success of the practice Competitive compensation with potential for bonuses Benefits offered after 3-month probation period Culture that values empathy, integrity, and excellence
If you're ready to step into a leadership role where you can make a true impact and become a trusted partner in our practice's future, we'd love to hear from you!