Job Description

Dental Practice Administrator -- Ottawa, ON (Bilingual Preferred)

Overview:

Our established general practice in Ottawa, Ontario, is hiring a Dental Practice Administrator to lead front office operations and elevate the patient experience. This role requires excellent communication across diverse patient populations; bilingual English/French is strongly preferred.

Responsibilities:

Own front office operations:

inbound calls, online/phone scheduling, confirmations/recalls, reception, treatment coordination, and estimates.

Manage insurance and AR:

eClaims/CDAnet submissions, payor reconciliation, overdue balances, and financial arrangements. Track and report KPIs (production, collections, AR aging, no-show rate, case acceptance). Lead and develop a front office team of 2-3; run stand-ups, training, and feedback loops. Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar; ensure accurate records. Uphold compliance with infection-control protocols and applicable privacy legislation for health information.
Collaborate closely with dentists and clinical leads to execute growth and service goals.

Qualifications:

3+ years

in Canadian dental office management or lead admin role.

Bilingual (English/French) strongly preferred

; able to explain treatment/financials clearly in both languages. Expertise in

Canadian insurance

, eClaims/CDAnet, predeterminations, and AR/collections. Proficiency with common

dental PMS

platforms and insurer portals. Strong leadership, organization, and problem-solving; empathetic, professional patient communication. Asset: familiarity with

ODA fee guides

and federal/provincial programs (e.g., CDCP).

Schedule:

Full-time, on-site. Typical weekday hours; flexibility for occasional evenings/Saturdays based on demand.

Compensation & Benefits:

~$30/hour CAD

,

negotiable

for the right candidate. * Benefits package to be confirmed during interviews (health/dental, vacation, statutory holidays, retirement options may apply).