Job Description

Dental Customer Relations Coordinator -- Calgary, AB

Overview:

We are seeking an experienced

Dental Customer Relations Coordinator

to lead day-to-day front office operations at a busy, community-focused practice in

Calgary, Alberta

. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

Responsibilities:

Lead

front office operations

: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements. Oversee

billing/collections

: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups. Maintain efficient patient flow and high service standards; resolve concerns promptly.

Hire, train, schedule, and coach

2-3 front office team members; conduct performance check-ins. Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation). Optimize workflows in

Eaglesoft, Dentrix, ClearDent, Tracker, or similar

; ensure data accuracy. Support compliance with infection-control protocols and

applicable privacy legislation.

Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow.

Qualifications:

3+ years

of dental office leadership (lead admin, office manager, or equivalent) in Canada. Strong knowledge of

Canadian dental insurance

, eClaims/CDAnet, predeterminations, and AR best practices. Proficiency in major

dental PMS

platforms and insurer portals. Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset. Patient-centric, culturally sensitive, and comfortable in a high-volume environment. Asset: familiarity with

provincial fee guides

and federal/provincial programs (e.g., CDCP).

Schedule:

Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand.

Compensation & Benefits:

~$30/hour CAD

,

negotiable

for the right experience/skill mix. * Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply).