Job Description

Job description

We are accepting applications for a full-time Patient Concierge. This is an exciting opportunity to join our exceptional team and contribute with leadership, insight, and excellence in patient service

About the Role

As the first point of contact for our patients, the Patient Concierge plays a key role in creating a welcoming and seamless experience.

This position is ideal for a senior level administrative person with a background in the dental field, experience in treatment coordination, and/or a background in a clinical role.

We are seeking candidates who are:

A highly experienced dental receptionist who excels at patient care, administrative efficiency and has a strong knowledge of practice operations An experience treatment coordinator looking to take on a more focused role with supervisory responsibilities
Our ideal team member embodies our core values: communication, curiosity, empathy, honesty, impact, and passion.

Key Responsibilities

Oversee the patient reception experience, ensuring each interaction reflects the practice's commitment to professionalism, empathy, and efficiency Manage and optimize appointment scheduling to align with daily production goals and support provider utilization Supervise the accurate preparation and submission of insurance claims and treatment estimates, maintaining compliance and minimizing delays in reimbursement Lead timely and empathetic communication across all patient channels (phone, email, in-person, texting), ensuring consistency and service excellence Oversee appointment confirmation processes to reduce no-shows and maintain an efficient schedule Take ownership of end-of-day financial and operational reconciliation, ensuring accuracy in reporting and readiness for the next business day Serve as a liaison between administrative, managerial and clinical teams, facilitating smooth communication and collaboration across departments
Qualifications

Minimum of two (2) years of experience in a dental office environment, with demonstrated capability in both administrative and clinical workflows Solid understanding of dental terminology, treatment planning, and appointment scheduling to ensure seamless patient experiences Strong communication skills, with the ability to foster collaboration, and resolve challenges effectively Self-driven and results-oriented, with a strong sense of ownership and accountability for KPIs, deliverables, and overall patient service standards Excellent organizational and time management abilities, capable of juggling multiple priorities while maintaining a high level of accuracy and efficiency Experience managing multi-provider scheduling, ensuring effective time utilization and minimizing patient wait times Proficiency in Dentrix software, as well as MaxAssist, with the ability to optimize there use for reporting, scheduling, and daily operations Past experience in management would be considered an asset to this role
Position Details

Full-time position (up to 40 hours per week) Must be available for

two Saturdays per month

Why Join By The Lake Dental?

Work in a high-quality, patient-centered dental practice Be part of a supportive and enthusiastic team Contribute meaningfully to a culture grounded in integrity, empathy, and excellence Enjoy opportunities for growth in a thriving practice environment
If you are a service-driven professional who thrives in a collaborative, patient-centric environment, we would love to meet you.

Job Types: Full-time, Permanent

Pay: $24.00-$30.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Company events Dental care Extended health care On-site parking Vision care
Work Location: In person