Job Description

About Us

Northbridge Dental is a modern family dental practice located in the Kitchener-Waterloo region. We pride ourselves on delivering exceptional patient care supported by efficient, professional, and knowledgeable front-office operations.

Position Overview

We are seeking an

experienced Administrative Assistant / Receptionist

with a proven background in dental office administration. This role requires

hands-on knowledge of ClearDent

,

minimum two years of direct experience with CDAnet claim submissions

, and a

solid understanding of ODA fee codes

. The ideal candidate will also have working knowledge of the

Canadian Dental Care Plan (CDCP)

and

student dental networks

, in addition to excellent communication and organizational skills.

Key Responsibilities

Manage front desk operations including phone calls, patient check-in/out, and scheduling. Accurately process insurance claims through

CDAnet

. Apply

ODA fee codes

correctly for treatment planning and billing. Coordinate and manage claims related to

CDCP

and student insurance networks. Maintain and update patient records using

ClearDent

software. Handle financial transactions, estimates, and account reconciliations. Provide clear communication to patients regarding insurance coverage, co-pays, and office policies. Support dentists, hygienists, and clinical staff with administrative needs. Ensure patient confidentiality and compliance with privacy regulations.

Qualifications

Applicants must demonstrate at least two years of direct, hands-on experience in dental office administration, with proven use of ClearDent, CDAnet, and ODA coding.

Experience with

Canadian Dental Care Plan (CDCP)

and

student dental plans

. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Professionalism, reliability, and the ability to work independently.

Important Notes

This is not an entry-level role; candidates are expected to arrive with the skills and experience necessary to perform independently.*
The position is best suited for individuals who are already fully confident in the required software and insurance processes.*
Only qualified applicants meeting all required criteria will be contacted.

Schedule & Compensation

Permanent role (schedule to be discussed). Competitive compensation based on experience.
Job Types: Part-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 18 - 25 per week

Ability to commute/relocate:

Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

hands-on proven usage of CDAnet & ODA .: 2 years (required) hands-on proven usage of PMS like Cleardent: 1 year (required) proven usage of CDCP and student dental network: 1 year (required)
Work Location: In person