Job Description

Dental Adjudicator, Kelowna BC

Who we are:

We're a Kelowna based Third Party Administrator/Payor (TPA/TPP) improving the health benefits experience for employers, insurers and, well, everybody! Our team leverages digital-focused strategies to provide members with fast, easy and thoughtful benefits experiences. To put it simply, we provide group benefits plans, but we're a technology company first. Our team embraces autonomy, complexity and a connection between effort and reward as three qualities that foster a truly satisfying career and strive to separate ourselves from the corporate herd.

What we're looking for:

We're looking for a dynamic Dental Adjudicator with a minimum of 1 year experience in dental claims adjudication to work as part of our Customer Support team!

What you'll do:

The Dental Adjudicator will provide excellent customer service to our clients. This will include but is not limited to:

Process dental claims and predeterminations accurately in a timely manner within established service standards Answer phone calls and assist members and providers with claim/coverage inquiries Identify and resolve claim situations in a timely manner Contribute to the continuous improvement of business processes Additional basic tasks within dental as required Assist colleagues and members with claim inquiries

What you need:

Previous experience of 1 year in dental adjudication and in a Customer Service role Ability to handle high stress situations in a fast-paced production environment Outstanding client service, interpersonal and communication skills to build positive relationships with our clients Capable of interpreting and applying claim guidelines while working through ambiguous situations Must be comfortable working in an environment with quickly changing priorities Able to work independently with little supervision Strong organization, multi-tasking, prioritization, and problem-solving skills Dedicated team player with the ability to take the initiative, be independent with a positive attitude and dedication to quality and accuracy Highly organized, accurate and detail oriented Well developed ability to perform mathematical calculations and to see beyond the numbers

What we can offer

? Group Benefits Plan

? Growth Opportunities

? In Office

? Competitive Salary

? Job Type: Full-time, Permanent

Schedule:

8 hour shifts Monday to Friday No weekends
Location:

? Kelowna BC

Job Type: Full-time

Pay: $47,000.00-$51,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care Wellness program
Experience:

Dental Adjudication: 1 year (required) Customer service: 2 years (required) Organizational skills: 2 years (required)
Location:

Kelowna, BC (required)
Work Location: In person