Dementia Resource Consultant / First Contact

Simcoe, ON, CA, Canada

Job Description

About us:

The Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton (ASBHNHH) is the local community agency dedicated to supporting families living with dementia. Visit us at https://alzda.ca. The Alzheimer Society values work-life balance. We are an equal opportunity employer and are dedicated to building a workforce that reflects the diversity of our communities in which we live and serve. We respect, honour, and celebrate the diversity in our community.

Position summary:



Under the direction of the Manager, Specialized Services & Research, this position serves as the initial point of contact for hospital staff and potential clients of the ASBHNHH (persons living with dementia and/or care partners) in the Emergency Department (ED) of

both Norfolk General Hospital and West Haldimand General Hospital.

The Dementia Resource Consultant (DRC) works in the ED as part of the Integrated Dementia Resource team (DREAM Team) and within the ASBHNHH as First Contact support.

The DRC will provide support connecting PLWD and/or care partners to program and services within the Alzheimer Society (such as Behavioural Support Outreach, Counselling, Respite, etc.) and other community resources. The DRC follows their journey through service coordination and collaboration with other staff of the ASBHNHH and community partner organizations. The DRC also educates/models for the ED team members on behavioural strategies to mitigate the risk or necessity for restraints in the ED through the use of Montessori activities and redirection strategies. This person may also be involved with general intake competencies in the community.

This role is based out of the Emergency Department at Norfolk General Hospital in Simcoe and West Haldimand General Hospital in Hagersville on an 18-month contract.

This position works Monday to Friday from 8:30am - 4:30pm and does NOT come with the opportunity to work from home.

Primary Responsibilities:



DREAM Team:

Act as the initial point of contact for potential clients who present in the ED Prioritizes assistance with ED patients who are expressing responsive behaviours and provides intervention activities when needed Provides families with relevant information for other community agencies and programs when appropriate, or if they require additional community services, for example legal counsel or financial planning Participates in coordinated are planning to ensure smooth transition out of the ED back into the community as needed. Coordinate respite services for ASBHNHH clients in collaboration with the Ontario Health atHome team and our ASBHNHH respite team
Intake and Referral:

Process new referrals in the client database and connecting with new clients to review available services Screen potential clients based on standard criteria Provides families with relevant information for other community agencies and programs if they are not appropriate for our organization, or if they require additional community services Enters data into client database, recoding demographic information and other client case history and perform statistical reporting as required Updating client assessments as needed
The above tasks are representative but not all inclusive.

Requirements:



College or university degree in social sciences or a related field, Demonstrated experience working with PLWD along with an in-depth knowledge of Alzheimer's disease and related dementias, including behavioural strategies and redirection techniques is required Demonstrated experience performing assessment, screening and triaging is required Must be able to work independently in a professional, self-directed and collaborative manner Must be detail oriented, well organized and have good problem-solving skills. Must handle confidential information with discretion and professionalism. Excellent oral and written communication skills are required. Brings an enthusiastic, empathetic, positive thinking approach. Membership in a professional college (asset) Ability to communicate in a second language (asset). Valid drivers' license and regular access to a reliable vehicle (required). Candidates must have access to a reliable phone capable of downloading an app (e.g., Microsoft Authenticator) to support two-factor authentication for IT security purposes. A valid vulnerable sector police check issued within 3 months of the hiring date.
All employees are expected to abide by the ASBHNHH Code of Conduct

Benefits and Working Conditions:



35-hour work week 3 weeks paid vacation to start (+2 additional float days) Paid sick time Excellent Group Benefits package Employee Assistance Program Collaborative and supportive team environment
Interested candidates are asked to submit a cover letter and resume by 11:59pm on October 7, 2025.

We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and AODA and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Pay: $31.00-$33.00 per hour

Expected hours: 35 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off
Education:

Bachelor's Degree (preferred)
Experience:

working with persons living with dementia: 2 years (preferred) client screening: 2 years (preferred) case management: 2 years (preferred) working with interdisciplinary teams and community agencies: 2 years (preferred) behavioural care planning: 2 years (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2866184
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Simcoe, ON, CA, Canada
  • Education
    Not mentioned