Job Description

Company Description

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention\'s enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of and , we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can\'t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our include:

• We make our clients successful - we do what\'s right for our customers, even when it makes our roles more challenging.
• We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
• We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
• We innovate to inspire - we value innovation in products, user experiences, and business practices.
• We collaborate to achieve more - we work as one team to achieve more than we would on our own.
• We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

Are you ready to jump-start your career with one of the fastest growing technology companies in Montreal? Do you thrive by being surrounded by incredibly smart and driven people that push you to be better? Are you tech savvy, hard working and hungry to constantly learn? If the answer is yes, then we need to talk!

Vention is looking for a Demand Generation Specialist to join our burgeoning Growth team. You will be responsible for identifying, engaging with and qualifying our time-sensitive inbound leads. You will play a crucial role in creating a high performing top of funnel by identifying quality leads for our sales team. You will act as a catalyst for the efficiency of our multi-channel go-to-market strategy and play a crucial in Vention\'s success.

Our Demand Generation Specialisits are the first point of contact for all new prospects to discuss Vention\'s products and services. This role is critical to the business as the team\'s goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Vention solution for their needs.

In this role, you will:

• Inbound Lead Qualification: Manage all time-sensitive inbound lead sources, ensuring initial contact with prospects is done within required SLA.
• Inbound calls: Answer, qualify and route inbound phone calls through Vention\'s general phone line within required SLA during business hours, and return phone calls for messages left after hours. Transferring high quality leads to the appropriate sales team.
• Inbound chat: Answer, qualify and route online website chat discussions within required SLA during business hours, and ensure all offline chat requests are properly actioned on the following business day. Transfer high quality leads to the appropriate sales team.
• Inbound forms: Triage, respond and plan next steps for all inbound forms and email inboxes related to Vention\'s go-to-market. Ensure accountability for sales and customer services teams that are responsible for actioning the next steps.
• Website monitoring: Identify users that would benefit from a support touchpoint, and re-engage as needed. Complete qualification and re-assign quality leads to the sales team.
• Identify opportunities to manage time-sensitive inbound leads at-scale, including chatbots, automated IVRs, mass-personalized content, and direct-to-voicemail messages. Drive the operationalization of those opportunities to increase the scale of your impact on the business.

Qualifications

• A proven record of high achievement
• Intellectual agility and natural curiosity, especially when using technology tools (such as CRM, ticketing systems, automated marketing, etc)
• Superb communication skills: written and verbal
• Be passionate, interesting and interested. Your natural curiosity and high energy is one of your key differentiators.
• The ability to work in a fast paced, challenging (FUN) technology environment
• Ability to learn and absorb material quickly
• \xe2\x80\x9cOne speed energy" self motivated with a constant sense of urgency
• Attention to the details; organized and metric-driven
• Professional acumen
• 0-2 years of related experience

Not a must, but a plus

• Previous experience in a similar role
• Prior experience in a rapidly growing technology company
• Experience using Salesforce, and other sales productivity tools such as SalesLoft, Gong, and Google Docs.

Additional Information

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention\'s online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. In May 2022, with 300 employees (and growing), Vention announced the closing of US$95M in Series C financing, which will be used to grow Vention\'s go-to-market strategy, expand the company\'s global distribution footprint, and accelerate the development of its hardware and software platform.

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all.

We\'re passionate about helping you do your best work. Claim your seat and find out what you can do!

Vention