Job Description

SPUD.ca is growing again! We're looking for a part-time (weekend) Delivery Team Lead to join our team in Edmonton, AB (7039 68th Avenue). The schedule for this position is Friday to Sunday, 1:00 PM - 11:00 PM

The Delivery Team Lead assists the Delivery Supervisor in the daily operations of the Delivery Team. They are responsible for ensuring the plans of the Delivery Supervisor are properly executed by the drivers, they oversee the operations of the evening delivery team, and they are responsible for building the routes for the drivers the next day. They are also expected to fill in on routes where needed, complete various pickup duties as assigned, and act as a liaison between the Customer Care and Delivery Teams.

SPUD.ca is a Western Canadian online grocery delivery business comprised of a passionate team who believe that food touches every aspect of our lives, so we are advocates for sustainable farming practices, sourcing locally, treating animals humanely, and reducing food waste. As a since 2013, we are committed to socially responsible business practices.

Duties & Responsibilities:

• Ensure accurate updates of SPUD customer delivery info as it pertains to delivery drivers and delivery routing.
• Act as the lead for evening delivery drivers, ensuring they are prepared to execute their deliveries efficiently.
• Carry-out and or delegate re-deliveries, on-demand deliveries, transfers and pickups.
• Ensure the driving team is equipped with the resources to service our customers well.
• Route deliveries using routing software.
• Work with our Community Care Team to resolve issues and enhance service.
• Assist with on-boarding of new drivers, run the driver training program
• Resolving issues with equipment and vehicles as they occur, passing on the relevant information to the Delivery Supervisor to deal with the next morning.
• Keep track of driver behavior using tools like GPS, to ensure safe driving practices and minimize vehicle damage.
• Lead by example in going above and beyond for our customers.
• Cover delivery routes when drivers call in sick, if required.
• Be the champion of safe driving habits.
• Ensure Pre-Pack/Pre-Loads are completed in an efficient manner.
• Ensure efficient management of paper records, including filing of Driver Checklists and Route sheets.
• Additional duties as required.

• Experienced professional looking to develop their leadership skills; leadership experience is preferred but not required.
• Organized and efficient.
• Flexible - able to adjust to changing schedules, environments, and new challenges.
• Strong written and verbal communication skills.
• A Class 5 Driver's license and clean driving abstract.
• Excellent attention to detail and problem-solving skills.
• Display a passion for creating amazing customer experiences worth sharing.
• Responsible and mature.
• Someone who loves supporting and helping others.
• Someone who is motivated to find gaps in procedures and problems that need solving and works at fixing them without being asked.
• A willingness to be scrappy and own it!

Physical demands & working conditions:

• Ability to lift up to 50 lbs continuously
• Ability to work on your feet all day, bending, leaning, crouching and walking
• Ability to sit for extended periods of time and operate larger vehicles
• Ability to work for extended periods of time in cold environments digging vehicles out of the snow

What's in it for you?

• Join now and receive an initial $250.00 of SPUD credit, and another $250.00 of SPUD credit after six months of employment ($500.00 total)

• 20% discount on SPUD.CA purchases
• Flexible health spending plan options and benefits available for all team members working more than 14 hours per week

Our commitment to inclusive hiring practices

SPUD's family of companies is proud to be an Equal Opportunity Employer which celebrates the diversity found within our teams. We strongly encourage people from underrepresented communities, including Indigenous and First Nations, the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. We know from experience that great talent comes in many forms, and we want to meet you at your best! Please let us know if we can provide unique accommodations that will enable your equal participation!

Our values

Our values are more than just words to us. Our values drive our success and guide our growth:

• Create amazing customer experiences. We are passionate in our commitment to deliver for our customers.
• Lead with sustainability and consider our impact.
• Learn, grow and make time to celebrate wins together
• We welcome different perspectives. Diversity makes us stronger.
• Prioritize, work smart and deliver results for our stakeholders and each other.
• We are committed to our mission and that requires resilience, persistence and grit to persevere and succeed.