Job Description

ABOUT US

LakeCity Works is a non-profit organization committed to empowering people living with barriers to mental health by providing access to meaningful work, skill-building, and supportive employment pathways. Through paid employment opportunities and one-on-one career navigation, we help individuals build on their strengths, take on new responsibilities, and move toward their full potential with confidence. Rooted in community and purpose, LakeCity Works operates a range of innovative social enterprises that create diverse and inclusive employment opportunities. Our business units include LakeCity Woodworkers, where our story began, as well as Woofingtons of LakeCity, Firestarters, LakeCity Plastics, ReBoot and Helpers. Each venture is driven by our values of empowerment, positivity, teamwork, accountability, and impact.

At LakeCity Works, every product and service support a greater purpose: creating a future where everyone can thrive through work, community, and connection. We are committed to creating an environment of belonging for all. We welcome the unique contributions of all suitably qualified persons regardless of their race, sex, gender identity and expression, disability, religion/belief, sexual orientation or age.

ABOUT THE ROLE

The Delivery Specialist plays a vital role in the day-to-day operations of LakeCity Works, supporting logistics, customer service, and cross-functional coordination. This hands-on position is responsible for planning and executing product deliveries across multiple business units, ensuring safe, timely, and professional service to both residential and commercial customers. The ability to confidently drive and operate a cube van and trailer, while delivering a high-quality fulfillment experience, is essential to maintaining customer satisfaction.

The Delivery Specialist also serves as a key link between our various functions and our customers and plays an essential part in supporting operational flow, upholding quality standards, and promoting safe working practices. Success in this role requires an entrepreneurial mindset, strong organizational skills, and a commitment to continuous improvement in a values-driven, community-focused environment.

KEY RESPONSIBILITIES

Plan and execute deliveries across all LakeCity Works business units to commercial and residential customers, ensuring efficiency, safety, and a high standard of service Drive and operate a cube van and trailer confidently and safely, conducting pre- and post-trip vehicle inspections and reporting any issues promptly Assemble, install, or set up delivered goods as needed, ensuring items meet quality and customer satisfaction standards Maintain detailed delivery records, including routes, mileage, fuel usage, and any incidents or concerns Deliver warm, professional customer service both in our retail showroom and on delivery sites, acting as a knowledgeable and approachable representative of LakeCity Champion safe working practices, proactively identifying and addressing safety risks in your work and encouraging a culture of safety among team members and participants Collaborate across teams, supporting staff and participants with empathy, professionalism, and a spirit of mentorship Contribute ideas for improving logistics, customer service, and operational efficiency

SKILLS & ATTRIBUTES

REQUIRED:

Proven experience in customer service, logistics, or operations, ideally in a fast-paced, hands-on environment Strong organizational skills with the ability to plan and manage delivery schedules and routes with efficiency Valid Nova Scotia Class 5 Driver's License with a clean driving abstract Excellent communication skills and a collaborative, team-oriented mindset Knowledge of safe working practices and a proactive approach to workplace safety Experience and comfort operating a cube van and trailer Ability to safely lift and move heavy items (50lbs unaided, more when aided by delivery aid or specialized equipment) and perform physical tasks, including assembling and setting up furniture with the help of a delivery aide and specialized tools/equipment Entrepreneurial mindset with a focus on continuous improvement, quality outcomes, and customer satisfaction Reliable, punctual, and able to work independently with a high level of accountability
DESIRED:

Valid Fork Lift Operators certification Basic mechanical or woodworking skills considered a strong asset Familiarity working with individuals facing barriers to employment, particularly related to mental health Note: Due to the nature of our work, employees must Consent to a Criminal Record check. Please do not let this be a barrier to applying, only records relating to vulnerable sector or workplace safety concerns will influence our choice.

What We Offer

Comprehensive health and dental benefits package Employer-contributed pension plan Paid vacation and sick time Monday to Friday schedule, no overtime, no long-haul trips (primarily local with occasional deliveries throughout Nova Scotia) Free on-site parking A supportive, inclusive work environment that values collaboration and respect The opportunity to be part of something truly meaningful, contributing to a charitable organization and social enterprises that empowers individuals living with barriers to mental health through employment A dynamic role with variety and impact
Please submit a resume and cover letter through this posting or email HR@LakeCityWorks.ca directly to be considered for this opportunity. We sincerely appreciate the interest of all applicants and the time taken to apply. While we do our best to review and consider every application, due to the volume we receive, we will only be contacting those selected for an interview. Thank you for your understanding.

Job Types: Full-time, Permanent

Pay: $45,000.00-$48,000.00 per year

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Application question(s):

Are you comfortable operating a delivery truck and trailer with a passenger/delivery aide?
Experience:

Delivery driver: 1 year (required)
Work Location: In person

Expected start date: 2025-08-04