Job Description

Job Summary

We're looking for a detail-oriented and proactive Delivery Operations Coordinator to keep our logistics running smoothly and our customers happy. In this role, you'll be the central point of contact on delivery days--supporting drivers, confirming schedules, and ensuring every order is accurately planned and documented. You'll manage routing, track service exceptions, and handle claims with professionalism and care. Beyond coordination, you'll play a key role in maintaining financial accuracy by reconciling delivery data for billing and subcontractor payments. If you thrive in fast-paced environments, enjoy problem-solving, and have strong Excel skills, this position offers the chance to make a real impact on operational efficiency and customer satisfaction.

Key Responsibilities

Delivery Coordination - Confirm orders, plan routes, and support drivers and customers on delivery days. Customer Service & Claims - Resolve service issues and damage claims professionally, ensuring timely resolution. Data & Documentation - Maintain accurate delivery records, reconcile data for billing, and keep compliance files up to date. Subcontractor Support - Assist with onboarding and monitor contractor documentation for compliance.

Qualifications & Requirements

2-4 years of experience in logistics coordination or fast-paced business operations Post-secondary coursework in supply chain, business, accounting, or a related field (preferred) Invoicing experience or experience preparing and verifying financial data is an asset High proficiency with MS Excel (VLOOKUP, pivot tables, etc.) Strong organizational and communication skills

Transparency Note:

Our recruitment process includes an online pre-screen questionnaire and may include another online assessment related to the role. Candidates will receive a detailed job description and a clear breakdown before moving forward.

Job Types: Full-time, Permanent

Pay: $24.75-$28.50 per hour

Expected hours: 37.5 - 42.5 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Ability to commute/relocate:

Calgary, AB T2G 4B7: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Logistics: 2 years (preferred)
Language:

English (required)
Work Location: In person