Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity--driving our business priorities alongside meaningful social, community, and societal impact.
How You Will ContributeCollaborate with customers to resolve production and deployment issues, ensuring seamless integration of Blue Planet solutions. Monitor and debug system performance, collecting and providing logs to relevant teams for swift issue resolution. Share customer feedback with Account, PLM, and R&D teams to enhance product functionality in future releases. Deliver weekly updates on project execution and status, ensuring alignment with deployment plans and timelines. Translate business requirements into system and process solutions, mapping Blue Planet capabilities to customer needs. Drive or participate in key SDLC components, including business analysis, requirements gathering, design, development, testing, and deployment. Develop and distribute project-related documentation and oversee assigned tasks to ensure successful delivery.

The Must HavesBachelor's Degree in Computer Science, Management Information Systems, Engineering, or a related field. Extensive experience with network assurance systems for global enterprises or network service providers. Proven expertise within a Professional Services organization with consultancy and leadership skills. Deep understanding of Telecom Network technologies (DWDM, Ethernet, IP, etc.), OSS/BSS ecosystems, and associated technologies like SDN/NFV, cloud infrastructure, and service orchestration. Proficiency in programming languages such as Perl, Python, Java, and frameworks like Kubernetes and Docker. Familiarity with databases such as PostgreSQL, Neo4j, and deployment in cloud environments (AWS/Azure). Strong written and oral English communication skills.

Nice to HavesKnowledge of Telco OSS ecosystem products, including Ciena Blue Planet or comparable vendors like Amdocs, Ericsson, Netcracker. Exposure to Apache Kafka, monitoring tools like Nagios or Grafana, and networking concepts such as 4G/5G Mobility, IP/MPLS, SD-WAN. Experience with REST APIs, SNMP, Syslog, and ICMP protocols. Familiarity with Agile, Feature-Driven Design, and other project methodologies. Expertise in network analytics, AI/ML, anomaly detection, and fault/performance/SLA management. Ability to present technical solutions effectively to engineering organizations. Capacity to travel as required.

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Pay Range
The annual pay range for this position is $93,000 - $148,600.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.