Responsibilities:
- Provide exceptional customer service
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
Skills:
- Fluent in English, both written and verbal
- Excellent communication skills with the ability to actively listen and empathize with customers
- Strong problem-solving skills to effectively address customer concerns
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and navigating multiple software applications
- Detail-oriented with a focus on accuracy in data entry and order processing
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: From $19.50 per hour
Benefits:
Casual dress
Company events
On-site parking
Experience:
Driving: 3 years (required)
Liquor Industry: 1 year (preferred)
Licence/Certification:
Serving It Right (required)
Driving Licence (required)
Work Location: In person
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