Job Description

Req ID: 353877
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in Richmond, Virginia (US-VA), United States (US).
Job Overview:
NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of our Commonwealth of Virginia account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions. ** This role is required to be onsite in Richmond, VA **
This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Public Sector Senior Director
Responsibilities:

• Overall ownership of assigned customer relationship(s).
• Accountable for the delivery of service commitments to customer
• Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
• Manages delivery components of the Account P&L.
• LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
• Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
• Responsible for-profit goals and effectively manages LOB account P&L and forecasts.
• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
• Manages staffing and maintaining a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Coordinates the activities of technical solution team members to meet contract obligations.
• Provides complex metrics and reporting support to all relevant stakeholders.
• Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
• Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
• Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
• Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.

Required Experience:

• A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
• A minimum of ten (10) years of experience managing and developing people on technical teams.
• Minimum of (8) years of experience delivering Azure Cloud Services.
• Minimum of (8) years of experience managing a large portfolio of IT Services.
• Bachelor's Degree or equivalent work experience.

Preferred Experience:

• Five (5) years of experience working in a Cloud Services environment.
• Five (5) years of experience working in a Microsoft M365 environment.
• Project Management Certification.

Work Environment & Travel
Hybrid or on-site work depending on client requirements. Occasional travel to client sites for installation, testing, or project coordination.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
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Skills Required