Job Description

Job Title: Delivery Specialist / Vehicle Acquisition Specialist / Technology Champion

Department: Sales

Reports To: Ryan James, Oscar Jimenez, Ed Spanu, Mack Cornwall

Position Summary

The Delivery Specialist is responsible for ensuring a seamless, informative, and satisfying vehicle delivery experience for customers purchasing new and used vehicles, with a primary focus on new Toyota and Toyota Certified Used vehicles. This role also supports vehicle acquisition efforts, primarily in collaboration with the Service Department. The position plays a key role in enhancing the overall customer experience through effective communication, technology expertise, and post-delivery follow-up.

Key Responsibilities

Customer Experience & Delivery Support

Support the Sales team during vehicle deliveries by ensuring customers are fully familiar with their vehicle's features, options, and equipment.

Assist in the preparation and setup of all new Toyota and Toyota Certified Used vehicles prior to delivery.

Technology Leadership

Serve as the Sales Department's "Technology Champion," remaining current on evolving vehicle technologies and Toyota product updates.

Communicate and train Sales personnel on significant technology changes and new features.

Customer Follow-Up

Conduct post-delivery follow-up calls or emails to confirm customer satisfaction and encourage positive online reviews.

Vehicle Acquisition

Collaborate with the Service Department to support vehicle acquisition initiatives as required.

Cross-Department Collaboration

Work closely with Sales and Service teams to ensure a consistent, efficient, and positive customer experience.

Additional Duties

Perform other duties and responsibilities as assigned.

Qualifications & Skills

Strong communication and interpersonal skills

High level of comfort with automotive technology and digital systems

Customer-focused mindset with a commitment to excellence

Ability to work effectively in a fast-paced environment

Benefits

Dental care

Paid time off

Work Location & Requirements

Location: In person

Commute/Relocation: Ability to reliably commute to 2425 McPhillips St Winnipeg, MB R2V 4J7 (required)

This position offers a rewarding opportunity to work in a dynamic automotive environment while contributing directly to customer satisfaction and brand loyalty. We look forward to receiving your application.

Job Type: Full-time

Pay: $16.00-$30.88 per hour

Licence/Certification:

Manitoba Drivers License (required)
Work Location: In person