Job Description

Halifax, NS
Marine and Aquaculture
Entry Level
Seasonal
$17.50 / hour



Ambassatours Gray Line is one of Canada's premier sightseeing tour companies. Based in Halifax, Nova Scotia, the company has operated land and water tours for over 30 years in Nova Scotia, New Brunswick, and Prince Edward Island. As an elite Gray Line provider, Ambassatours creates and delivers memorable, world caliber traveler experiences in its many destinations


Halifax's busiest and most dynamic waterfront attraction: Ambassatours Gray Line, is seeking engaging and hardworking individuals to join our team on our fleet of tour vessels. These vessels include the Silva (200 passenger), the Harbour Queen I (200 passenger), and the Kawartha Spirit (200 passenger). Our team delights in sharing highlights of the city and harbour with our guests while delivering a taste of life on the water. Our operation runs from May through October. We have an irregular schedule including operating days, evenings, nights, and weekends 7 days a week.


Ambassatours provides a positive and inclusive work culture that is dedicated to promoting job satisfaction and growth. As a team we create a vibrant environment for all our guests and employees. Come join us and contribute to making a difference in people's daily lives and showcase what our team, vessels and city have to offer.



What you'll do


Responsibilities

Core Job Responsibilities & Duties

Manage, maintain, and serve our guests onboard. Work as a team with all onboard staff to provide the best possible guest experience. Stock vessels with required supplies and beverages Take debit/credit payments and handle transactions through Clover POS system. Understand and become knowledgeable of bar menu offerings for guests. Complete daily checklists, inventory counts, cash outs, and reports Maintains a high level of cleanliness, organization, and sanitization. Welcome, greet and engage with guests. Provide commentary to passengers when and if required (training and material provided) Participate in marine emergency drills and training. Assist with safe embarking and disembarking of guests. Monitor passenger and vessel safety. Handle lines while arriving and departing from wharf. Cleaning: Hose and scrub decks, vacuum, sweep, clean washrooms, empty garbage, maintain bar cleanliness daily Attending team meetings when required. Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following skill sets to perform the essential functions of this position.

Communications - the individual must speak clearly so listeners can understand and recognize. Customer service - the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments. Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully. Physical demands - the individual occasionally may have the ability to move or lift up to 50lbs. Quality control - the individual demonstrates accuracy and thoroughness, monitors their own work to ensure quality and applies feedback to improve performance. Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance. Safety and Security - the individual observes safety and security procedures and uses equipment and materials properly. The individual should also be considerate, outgoing, and kind, have a sense of humor, and the ability to work with will all ages, including seniors and children.

Approved Apparel

Employees wear company branded shirts and jackets provided at a 50% company and employee cost share. Black or khaki pants, skort or shorts. Non-slip black shoes.



What you'll need


Qualifications


Customer service experience. Bartending experience considered an asset. Experience working on the water: sailing and other pleasure craft considered an asset. Comfortable with public speaking First Aid considered an asset. MED (Marine Emergency Duties) considered an asset. Ability to communicate in French considered an asset Marine maintenance experience: painting, varnishing, etc.


A little bit about us


Ambassatours Gray Line Ltd.


For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.



As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.



Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.



Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.


Ambassatours Gray Line is proudly Rainbow Registered: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca


Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.

Our Purpose

To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.

Our Core Values

We Do the Right Thing - Always

Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.

We Step Up and Own It

We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.

We Communicate Clearly and Honestly

We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.

We Work as a Team

We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.

We Find a Better Way

We actively seek continuous improvement by challenging the status quo with open minds, focus, and creativity.

We Exceed Expectations

We pursue excellence with pride, commitment, and reliability. We consistently deliver high quality work, both internally and externally.


Ambassatours Gray Line is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.



Are you interested?


Work With Us


$17.50 per hour Gratuities Paid training including Smart Serve and other required training. Overtime available during peak season (July and August) Flexible schedule- days, evenings, and nights 7 days a week Advancement opportunities - Costs covered to become a marine officer (Mate or Captain)


Apply Now

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