Job Description

OPENLANE Canada is the country\'s largest wholesale vehicle logistics center and remarketing services company. OPENLANE provides state-of-the-art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

RESPONSIBILITES:

• Responsible for the collecting & processing of legal forms in a timely manner following a prescribed and accurate format that is required for registering new dealers and maintaining existing dealer files in a demanding, fast paced environment.
• Provides excellent customer service to both internal and external customers by assisting in person or telephone inquiries of various procedures and requests in an efficient and timely manner.
• Responsible for manually or electronically updating and entering new data on the computer in an accurate and timely manner in a prescribed format.
• Perform filing and other administrative duties as required.
• Assists with daily auction day duties as required.
• Answer customer inquiries through email, phone calls, or in person in a timely and professional manner.
• Keep records of customer interactions, process customer accounts and file documents.
• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Occasionally assist with Clerking during the auction as needed.
• Other duties as assigned.

EDUCATIONAL / EXPERIENCE REQUIREMENTS

• High School diploma or equivalent in education (2-4 years) experience (retail or hospitality industry experience considered an asset).
• Superior customer service.
• Detailed, accurate, thorough and skilled at follow through.
• Ability to multi-task, good time management and organizational skills are a must.
• Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to required parties.
• Excellent communication skills both verbal and written.
• Must have Microsoft Office skills and ability to learn multiple systems.
• Ability to work under pressure and be adaptable.
• Ability to solve problems through investigation and make timely decisions.
• Strong phone contact handling skills and active listening.
• Ability to adapt in a changing environment.

We thank all applicants, however, only applicants selected for an interview will be contacted.

OPENLANE Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

Openlane