Job Description

: Dealer Program Support Coordinator

Company:

Norwood Windows & Doors (West Wood Industries Ltd.)

Location:

Scoudouc, NB

Department:

Sales & Customer Service

Reports To:

Vice President of Sales & Customer Service

Employment Type:

Full-Time

Position Overview

The

Dealer Program Support Coordinator

plays a vital role in supporting Norwood Windows & Doors' network of authorized dealers. This position is responsible for ensuring that dealers receive exceptional marketing support, helping them grow their businesses while strengthening the Norwood brand. The role involves coordinating dealer marketing needs from their showroom displays, promotional materials, coordinating training sessions and new dealer onboarding.

The ideal candidate will be highly organized, detail-oriented, and customer-focused, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Develop Dealer Playbook

Dealer agreements Showroom display model Marketing collateral needs Training requirement Onboarding requirements

Administration

Support the daily operations of Norwood's dealer program, ensuring smooth processes and effective communication. Assist with onboarding new dealers, including setting up accounts, providing program resources, and training on systems and tools. Collaborating with Sales to maintain accurate and up-to-date dealer records in CRM, ERP and other internal systems. Track and manage dealer compliance with program guidelines, policies, and performance requirements.

Support & Communication

Act as a primary point of contact for dealer marketing & training inquiries, providing timely and professional responses. Coordinate the distribution of product updates, marketing materials, displays & samples and product information to dealers. Organize and coordinate dealers' visits at Norwood or at the customer location Gather feedback from dealers to help identify opportunities for program improvements.

Marketing & Promotional Support

Support the planning and execution of dealer marketing initiatives and promotional campaigns. Assist with the coordination of dealer events, training sessions, annual dealer meetings and trade shows/events. Ensure dealers have access to the latest product literature, displays, and digital marketing assets. Partnering with internal teams to ensure our in-house display showroom is up to date with the newest products for dealer and customer visits Assisting with marketing campaigns through social media platforms

Reporting & Analysis

Prepare and maintain reports on dealer performance, sales metrics, and program participation. Monitor trends and identify areas where additional dealer support may be needed. Work closely with management to evaluate the effectiveness of the dealer program and recommend improvements.

Qualifications

Education & Experience

College diploma or university degree in business administration, marketing, or a related field preferred. Minimum of 2-3 years of experience in a marketing role, customer service, sales support, or program coordination role, ideally within the building materials, manufacturing, or distribution industry. Experience working with a dealer or distributor network is an asset.

Skills & Competencies

Strong organizational and project management skills with attention to detail. Excellent communication and interpersonal skills, both written and verbal. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Canva and CRM systems. Ability to work independently and collaboratively in a team environment. Problem-solving mindset with the ability to handle multiple tasks and priorities. Knowledge of windows, doors, or related building supply products is an asset.

Core Competencies

Marketing Focus:

Dedicated to meeting marketing needs of dealers and fostering strong, long-term relationships.

Teamwork:

Works effectively with cross-functional teams, including sales, marketing, operations, and production.

Accountability:

Takes ownership of responsibilities and ensures deliverables are met accurately and on time.

Adaptability:

Thrives in a fast-paced environment with changing priorities.

Why Join Norwood Windows & Doors?

West-Wood Industries is a Canadian manufacturer of high-quality, custom wood windows and doors, sold throughout Canada and the United States under the brand name Norwood Windows & Doors. We take pride in milling our lumber, sealing glass units, painting, and assembling products on-site, ensuring the highest quality in our products.

Our facility has over 250,000 sq ft of floor space spread across six buildings, where we transform raw Atlantic Canadian lumber into custom doors and windows.

Our reputation is built on craftsmanship, attention to detail, and delivering exceptional value to our dealer and customer networks.

We are proud of what we do! Visit www.norwoodwindows.ca or check out our Facebook and Instagram pages (@NorwoodWindowsDoors).

How to Apply

Interested candidates may submit their resume and cover letter to

careers@norwoodwindows.ca,

indicating "Dealer Program Support Coordinator" in the subject line.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Scoudouc, NB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have reliable transportation to Scoudouc? (your own car or a drive)
Education:

DCS / DEC (preferred)
Experience:

Marketing: 2 years (preferred) Customer service: 2 years (preferred) Sales support: 2 years (preferred)
Language:

English (required) French (preferred)
Work Location: In person