Job Description

Position Summary

Under the general direction of the Table Games, this position will be responsible for providing superior customer service and conducting all table games in a precise, efficient and secure manner in accordance with all applicable policies and procedures. Table Games Dealers must lead by example to create Great Experiences and Memories for all guests and colleagues!



Key Accountabilities:


Performs opening and closing procedures for table games; Deals table games in accordance with department standards and all regulations Follows procedures to maintain security of table assets during play Takes control of the table, including dealing out disruptive and/or disrespectful players; Complies with all government regulations, Internal Controls and Department & Company policies and procedures; Communicates with Supervisor on table issues, including but not limited to responsible gaming, alcoholic beverage consumption concerns, violations of table rules and/or other issues Promotes Responsible Gaming; Ensures accurate chips handling and game commentaries are made in an audible and precise manner; Demonstrate strong customer service skills and behaviours, delivering exceptional experiences to internal and external guests; Develops and cultivates strong working relationships with all stakeholders including guests, ownership, employees, vendors and regulators; Responds to, resolves or escalates issues and inquiries concerning table games; Reports irregularities and suspicious activities to supervisor immediately; Ensures compliance with licensing laws, health and safety and other statutory regulations. Completes all regulatory and non-regulatory training prior to the expiration of training.
Education and Qualification Requirements:


High school diploma required; post-secondary education an asset; Experience in a related field of one (1) or more years or a combination of equivalent working experience in a highly customer service-oriented role or entertainment-type setting; Knowledge of all aspects of gaming policies and procedures and game protection would be an asset; Strong organizational, attention to detail, interpersonal, analytical and communication skills; Proven ability to follow strict policies, procedures and practices; Ability to stand for extended periods of time; Math skills (balancing, addition and calculation) and manual dexterity (shuffling, riffling). An assessment for both skills will be administered. Dealer Training will be provided for candidates who are successful through the screening, interview and assessment phase Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Ability to speak French an asset but not required
Work Environment Considerations


Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.
Special Working Conditions


As a publicly traded company our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian's Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy.


The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department


Compliance Requirements


Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee. Every team member must comply with all requirements of the Corporate Health & Safety policies and the Occupational Health and Safety Act. Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
Adhering to all company and regulatory policies as they relate to functions of the position.


Licensing and Certification Requirements


Permanent employment is dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication.


For positions that require additional certification, the appropriate level of certification will be maintained