Job Description

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SUMMARY
The Database Administrator (DBA) will possess extensive knowledge and practical experience in supporting enterprise database environments with MS SQL, along with proficiency in one or more of the following: Oracle, MongoDB, mySQL, MariaDB, PostgreSQL. The DBA's responsibilities include managing database operations such as installations and upgrades, data access and migration, high availability, monitoring, and troubleshooting. Furthermore, they will provide technical leadership in areas including database design and solutioning, security, performance tuning, and capacity planning to ensure robust support for business-critical applications.
KEY DUTIES & RESPONSIBILITIES
Database Management:

• Manage all database instances, including creation, configuration, and monitoring
• Proactively ensure optimal availability and performance of the database systems
• Ensure 24x7 operations of customer-critical database systems
• Implement and support cloud-based database solutions
• Provide guidance on data modelling, database design and infrastructure
• Design and implement highly available, redundant database solutions
• Generate standard operating procedures for database operations in order to standardize all relevant database activities

Database Application Support:

• Provide support for database applications, ensuring optimal performance and reliability
• Collaborate with development teams to design and implement database solutions
• Troubleshoot and resolve database-related issues promptly
• Support code or release deployment process

Performance Tuning:

• Perform system and query tuning to optimize database performance
• Analyze and resolve performance bottlenecks
• Implement best practices for database performance and scalability

Patching and Security:

• Plan and support internal projects such as database patching, migrations and upgrades
• Accountable for database security and integrity
• Ensure compliance with security policies and standards
• Assist in designing backup, recovery and DR strategies
• Investigate and implement new features within continuous service improvements process
• Facilitate audit discoveries and remediation activities

Monitoring and Maintenance:

• Utilize and maintain SQL monitoring tools
• Conduct regular health checks and performance assessments
• Conduct capacity planning and growth projections
• Propose and develop automated solutions for routine database processes, tasks, and procedures to improve efficiency

Additional:

• Follow operational policies and processes that are compliant with ITIL standards
• Track projects and system incidents through to resolution via the IT ticket tracking system and the various IT Logs
• Participate in project and team meetings - interacting and collaborating with team members and other departments as required
• Maintain qualifications and continuous learning relevant to your role
• Other duties as assigned

KNOWLEDGE & SKILLS

• 2-5 years of proven experience as a Database Administrator
• Post-Secondary education in IT or related discipline
• Extensive hands-on experience building and managing MS SQL servers and databases
• Proficiency with one or more of the following database systems: Oracle, MongoDB, MySQL, MariaDB, PostgreSQL, and/or other
• Experience designing, configuring and managing High Availability (HA) and Disaster Recovery (DR) database solutions
• Experience in performance tuning, monitoring, backup and recovery
• Extensive hands-on experience with the following MS SQL Server database technologies: SSRS, SSIS, SSAS and T-SQL
• Knowledge of various types of file and data structures, understanding of concepts relating to Data Warehouses
• Proficient in dimensional modeling, application design and development
• Possess strong security practices with regards to authentication, authorization, compliance, and encryption
• Experience managing database systems on physical, virtual and cloud environments
• Experience with Windows and Linux operating systems
• Familiarity with Azure or AWS services is a plus
• Knowledge of scripting languages (e.g., Python, Shell scripting) for automation
• Knowledge of SQL monitoring tools (e.g., Redgate SQL Monitor, SolarWinds, Oracle Enterprise Manager, dbWatch)
• Good verbal and written communication skills (English)
• Ability to work effectively under pressure and manage multiple, concurrent and conflicting priorities and deadlines
• Ability to work both independently with minimal supervision and in a team environment
• Willingness to learn and adapt in a fast pace, dynamic environment
• Excellent customer service skills, with a clear understanding of customer impact and business requirement
• Technical writing including documentation of procedures

Licenses and/or Professional Accreditation

• Certificate in MS SQL database administration
• Certificate in one or more additional database systems (e.g. Oracle, MongoDB, MySQL, MariaDB, PostgreSQL) - Preferred
• MS Azure SQL certifications - Preferred
• ITIL Foundation - Preferred

This is a regular, full-time position with a salary range of $73,600 - $92,000 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education, professional designations and performance related to this role.
#LI-Hybrid
About Us: We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team: BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Skills Required