Job Description

Applicants should be available and willing to work on site and/or from home depending on business needs.

About TELUS Digital

TELUS Digital (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full lifecycle of its clients' digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital's integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

Position Overview:

Join our Performance and Planning team within Global Operations as a key contributor supporting one of TELUS Digital's largest and most strategic call center accounts. Reporting to the Manager of Business and Market Intelligence, you'll be instrumental in transforming raw data into actionable business insights that drive operational excellence and strategic decision-making.


In this dynamic role, as a senior team member, you'll serve as a trusted advisor to stakeholders, leading requirements gathering sessions and facilitating prioritization discussions. You'll harness the power of call center and customer data to uncover compelling insights, craft visually stunning and actionable dashboards, and revolutionize data delivery through intelligent automation and streamlined processing workflows.

Key Responsibilities

Data Architecture & Engineering

Design and implement robust, cloud-native data solutions leveraging Google Cloud Platform (GCP), BigQuery, Tableau, Looker, and Looker Studio to power advanced business intelligence and market intelligence analytics Build scalable, flexible dashboards that transform complex data into clear, actionable insights for strategic decision-making and operational optimization across various Centers of Excellence Develop and optimize sophisticated data models and explores within the Looker ecosystem

Stakeholder Collaboration & Solution Delivery

Partner closely with business stakeholders to understand data hypotheses and translate business requirements into innovative technical solutions Apply business acumen to deliver impactful analytics solutions that drive measurable business value

DevOps & Quality Assurance

Execute comprehensive Change Management and release management strategies ensuring smooth deployments with minimal business disruption Implement automated regression testing frameworks to guarantee data solution reliability and accuracy Maintain compliance excellence with industry standards and regulatory requirements (SOX, GDPR) while protecting critical data assets

Required Qualifications

Education & Experience

Bachelor's degree in Computer Engineering, Computer Science, Data Science, or related technical field 5-10 years of hands-on experience with SQL/PL-SQL, stored procedures, BigQuery, and Dataflow for complex dataset development and data pipeline engineering 5-7 years of proven cloud architecture expertise, specializing in Google Cloud Platform (GCP) environments 2-5 years of dashboard and visualization mastery using Tableau, Looker, and Looker Studio

Technical Expertise

Advanced proficiency in designing and implementing automated CI/CD pipelines using native GCP services, GitHub CI/CD, or equivalent platforms Strong Python and Docker skills for developing custom BI layer processes, external system integrations, and complex pipeline automation within CI/CD Demonstrated success delivering complex BI/Data solutions in enterprise cloud environments Deep understanding of Change Management and release management principles with proven implementation experience Hands-on DevOps and automation experience with modern development practices Expert-level knowledge of Git's code repositories and version control system

Core Competencies

Exceptional communication skills with fluency in English (written and verbal) Superior organizational abilities with proven capacity to manage multiple priorities and tight deadlines Outstanding interpersonal skills enabling effective collaboration across diverse, cross-functional teams Self-motivated achiever capable of working independently while contributing meaningfully to high-performing teams

Preferred Qualifications (Great-to-Haves)

Advanced Certifications

Cloud certifications: GCP Professional Cloud Architect, Professional Data Engineer, AWS Certified Solutions Architect, or AWS Certified Developer Data engineering certifications: Oracle, Microsoft, or other industry-recognized data platform credentials

Specialized Experience

CI/CD pipeline expertise for deploying data pipelines, analytics models, and enterprise applications Security and compliance mastery including SOX, GDPR, and cloud security best practices Advanced automation experience in enterprise data environments Implement seamless API integrations to enable efficient data exchange and system communication

Work Locations

Flexible global opportunities available: Canada: Toronto, Vancouver, Calgary, Edmonton; International: El Salvador, Guatemala, India Note: International positions require availability during North American business hours

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:


We passionately put our customers and communities first


We embrace change and innovate courageously


We grow together through spirited teamwork


At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.


Join our team and be part of a dynamic environment where your expertise will make a significant impact on our success.