Job Description

Description
Join our team within TELUS Health Care Centers (THCC) business unit, where we support the day-to-day technology operations for health clinics across Canada. As part of our Reporting and Business Intelligence team, you will help drive the strategic direction of our healthcare data infrastructure, ensuring optimal performance and reliability of our clinic systems while enabling advanced analytics and AI capabilities.
This is an exciting opportunity to join the team as a technical professional responsible for supporting sales operations, marketing automation initiatives, and product development analytics across THCC. We are a dynamic, fast-paced, and innovative team focused on leveraging data technologies and AI solutions to drive business growth and improve our clinic operations nationwide.
Our team and what we'll accomplish together
As a Business Intelligence & AI Developer within TELUS Health Care Centers, you will support the implementation and maintenance of data solutions that drive sales performance, marketing effectiveness, and product development decisions. Your growing technical expertise will contribute to building robust data systems and AI-powered solutions that support critical business operations and customer insights.
What you'll do

• Build and maintain analytics infrastructure: Create data pipelines, SQL queries, and data models to support sales, marketing, and product analytics feeding both traditional BI and AI/ML systems
• Develop data-driven reporting solutions: Design and maintain dashboards and automated reports incorporating predictive analytics, lead scoring, customer segmentation, and performance metrics
• Optimize marketing automation systems: Implement and maintain workflows for campaign performance tracking, personalization, and content optimization leveraging available AI capabilities
• Support data integration and operations: Integrate CRM systems with marketing platforms, prepare data for advanced analytics, and monitor system performance and data quality
• Enable product development insights: Provide user analytics, feature adoption metrics, and performance insights to support product teams' decision-making
• Collaborate on analytics strategy: Partner with sales and marketing teams to identify enhancement opportunities and deliver actionable insights from traditional and AI-powered analytics

Qualifications
What you bring

• Bachelor's degree in Business, Data Science, Computer Science, Marketing or related field
• 4-6 years of experience in data analysis, business intelligence, marketing analytics, or AI/ML applications
• Experience with sales and marketing data systems (CRM platforms, marketing automation tools, AI-powered platforms)
• Strong analytical thinking and problem-solving skills with an AI-first mindset
• Experience supporting sales and marketing teams with insights and recommendations
• Understanding of customer journey analytics, conversion tracking, and personalization
• Ability to translate business requirements into both traditional and AI-enhanced technical solutions
• Strong communication skills for presenting findings and recommendations to non-technical stakeholders
• Detail-oriented approach to data quality, model accuracy, and ethics
• Fundamental knowledge of machine learning concepts and AI model evaluation
• Proficiency in:

• SQL for data extraction and analysis
• Business intelligence tools (Tableau, PowerBI, or similar)
• Excel/Google Sheets for data analysis and reporting
• Marketing automation platforms with AI features

Join us in transforming healthcare delivery through AI-powered, data-driven sales, marketing, and product excellence!
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
#LI-Remote
Salary Range: $86,000-$130,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required