Job Description

Protec Dental Laboratories, a growing full-service dental laboratory located in Vancouver's Olympic Village, is looking for a motivated individual to join our team as a Data Entry Clerk - Orthodontics. The ideal candidate brings strong communication and interpersonal skills, a proactive, solution-oriented mindset, and the ability to thrive both independently and as part of a team in a fast-paced environment while delivering outstanding customer service.

As a data entry team member, you'll play and important role in supporting our customers. Accuracy and attention to detail go hand-in-hand with delivering friendly and exceptional customer service.

The Data Entry/Customer Service role will report to the Office Supervisor.

What You Will Be Doing:

Customer Service - Call client to confirm, request and clarify their order in a professional and friendly manner to ensure the best service possible. Data Entry - Enter all incoming customer cases into the internal lab database system (CPM) and match works orders to the respective cases accurately and in a timely manner. Case Scheduling - Organize and make sure deadlines are achieved for the incoming orders. Cross training - Invoicing and Design.

What You Will Need:

Strong computer skills, including Microsoft Office Suite. Excellent communication and interpersonal skills. Strong organizational, problem solving and time management skills. Aptitude for working both collaboratively and independently. Ability to work quickly and accurately with strong attention to detail. Ability to work effectively in a fast-paced environment. A minimum of two years of experience in an administrative and customer service role is preferred. Previous dental office experience would be considered an asset.

The Perks

Extended healthcare including medical and dental. Transit friendly. Lots of great eats in the neighbourhood. A great team. A chance to join one of the most progressive labs in Canada.

Job Type

Full-time Monday to Friday, between 8:00AM to 5:00PM
Job Types: Full-time, Permanent

Pay: $23.19 per hour

Benefits:

Casual dress Company events Dental care Extended health care RRSP match Vision care
Experience:

Customer service: 2 years (required) Data entry: 1 year (preferred)
Work Location: In person