Job Description

About Symcor
With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications & experiences (COR.CCX) and solutions to aid the prevention of fraud (COR >IQ). We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry\xe2\x80\x90wide.
A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.
Join our COR.PAY team!
We can tell you how amazing we are, but our numbers speak for themselves!

• Over 1 billion items digitally archived annually
• 25+ years of experience
• 100% coverage for major FIs for treasury management

For more information, visit www.symcor.ca

Work Schedule (Full-Time):
Monday to Thursday 9:00 pm to 5:00 am and Friday from 10:30 pm to 6:30 am.
For every hour worked during the evening shift, a shift premium will be provided in addition to the base pay.

The Opportunity:
Responsible to perform Alpha/Numeric data entry of multiple fields as per client requirements using the GBS Data Entry systems in accordance with Symcor procedures and quality guidelines to meet daily productivity output requirements while continuously achieving Service Level Schedule (SLS).

About the role:

• Key Alpha/Numeric data using GBS Data Entry system with accuracy and efficiency.
• Key multiple fields of data from images for GBS Business Channels/Customers and other Symcor applications.
• Ensure complete understanding of Multiple GBS Applications and the respective client requirements therein.
• Maintain a high level of accuracy in each application giving special attention to minimizing Client Impact Errors.
• Maintain a high level of productivity based on the application productivity standards \xe2\x80\x93 measured in keystrokes per hour and varying by application discipline.
• Identify all quality issues within the GBS data entry applications, reporting any issues to Production Lead of respective GBS business unit (BU).
• Deliver exceptional customer service through teamwork.

What you need to have to succeed:

• High school diploma or equivalent
• Knowledge of Symcor\xe2\x80\x99s routine procedures.
• Knowledge of client work instructions.
• Knowledge of any equipment or software related to assigned work.
• Knowledge of own department and other departments in Symcor that are involved in/impacted by assigned work.
• Knowledge of deadlines to meet internal client requirements.

What\'s in it for you:
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Comprehensive Total Rewards Program:
• Competitive compensation package
• Flexible benefits (Health Care, Dental, Life Insurance)
• Pension plan that pays 150%!
• Health & well-being program
• All this an annually paid personal day and volunteer day!

We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You\xc2\xae, we harness each employee\xe2\x80\x99s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor\xe2\x80\x99s success.