Job Description

About the Role

We are seeking a

Data Entry and customer service specialist

to join our team. This role combines customer service, order management, and scheduling. The ideal candidate is detail-oriented, highly organized, and comfortable working with both people and data.

Key Responsibilities

Customer Service & Order Management

Respond to customer inquiries via phone and email in a professional, timely manner Enter and verify customer orders in our ERP system (

Optima Software

experience is an asset) Provide order updates, resolve issues, and follow up on outstanding quotes Maintain strong customer relationships through consistent, friendly support

Scheduling & Workflow Coordination

Work closely with the production team to schedule jobs based on priorities and capacity Adjust schedules as needed and communicate changes to staff and customers Monitor production workflow to ensure deadlines are met

Data Analysis Duties

Support a small team, ensuring smooth daily operations Analyze production and scheduling data to identify trends and improve efficiency Prepare reports and dashboards using Excel and ERP tools to assist in decision-making Act as the link between customer service, production, and management

Qualifications

Strong communication and leadership skills Proficiency in

Microsoft Office

(Outlook, Excel, Word) Experience working with

ERP systems

; Optima Software knowledge is a plus Detail-oriented with excellent organizational skills Previous experience in a

manufacturing or production environment

is an asset Familiarity with

CAD software

is considered an advantage Team player who takes initiative and ownership of responsibilities Glass experience is an asset

What We Offer

Competitive compensation (hourly or salary, based on experience) Health and dental benefits after probationary period Paid vacation and statutory holidays Monday-Friday schedule with consistent hours Training and ongoing development opportunities A collaborative team environment where your work has a real impact Career growth and cross-training opportunities

How to Apply

If you are detail-oriented, analytical, and enjoy customer service responsibilities, we'd love to hear from you. Submit your resume and cover letter.

Job Type: Full-time

Pay: $21.00-$26.00 per hour

Expected hours: 35 - 40 per week

Experience:

ERP systems: 3 years (preferred)
Location:

Barrie, ON (required)
Work Location: In person

Expected start date: 2025-09-15