Job Description

Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Ceremonies and Events Office (C&E) advances Simon Fraser University's strategic vision by producing and managing key university celebrations and milestone events including convocation and the university's high-profile presidential, institutional, advancement, alumni, ceremonial, government and partner events. Delivering approximately 70 events annually, locally, nationally and internationally, the department also ensures that ceremony and event protocols and traditions are maintained at events.
About the Role
Supports the activities of the Ceremonies & Events department by providing accurate and consistent data reports and correspondence for the University's high-profile events using Blackbaud CRM and/or Access databases. Responds to event enquiries from alumni, donors, government partners, and internal/external stakeholders by phone and email. Researches and collects information, and develops mailing lists and reports for each event; processes event registrations and payments; and reconciles accounts following the events. Maintains event databases for multiple special events annually. Advises Event Managers on data irregularities and makes recommendations on appropriate registration systems to implement for special events. Attends events to provide on-site guest services; managing the registration table; and assisting in overall event support. Maintains notes and records of data statistics for each event for future reference. Prioritizes daily workload to meet deadlines for multiple ongoing tasks/projects and events.
Qualifications
High school graduation and one year of post-secondary education or formal program equivalent with courses in database, word processing, and spreadsheet applications, and office procedures. Minimum 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• 55 wpm keyboarding with a high degree of accuracy.
• Good knowledge of an academic environment.
• Ability to use database, word processing, presentation, and spreadsheet applications (e.g., Access, Excel, Word, PowerPoint) at an intermediate level.
• Ability to use Customer Relationship Management (CRM) applications (i.e., Blackbaud CRM, FileMaker, Razor's Edge, etc.) at an intermediate level.
• Ability to use content management, desktop publishing, and photo editing software applications (e.g., AEM, MS Publisher, Photoshop) at an intermediate level.
• Excellent ability to solve complex problems independently using judgment, analytical reasoning and critical thinking to find appropriate solutions.

What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks' vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more!

*Prorated for part-time employees
Additional Information
An Internal Candidate has been identified.
For external candidates, the starting salary is the first step of the salary range.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

Skills Required