JOB DESCRIPTION:
Bold ideas need dependable infrastructure and the people who can build and maintain it.
Our client operates sovereign, in-country infrastructure, data centres, cloud, and managed services that empower Canada's builders and innovators to move fast without giving up control. Your work will help keep data close to home, accelerate teams, and fuel the growth of those who dream big and build even bigger. Building for decades to come. Intentionally small just 120 people so your voice matters and your impact is visible. You will take on real problems that matter: removing the routine and the complex from the customers' paths so they can focus on what truly drives their growth.Be part of a once-in-a-career opportunity to shape Canada's newest independent and data sovereign data centre and cloud services platform.
Managed Services Technician.
About the role
The Managed Services Technician (MST) is the primary point of contact for customers with Colocation, Cloud, Network or Managed Services in any of our Data Centres, ensuring a positive customer experience with every interaction.
The MST works alongside the support team to provide 24/7 services to customers nationally, collaborating with platform administrators, engineering and architecture teams to deliver the highest level of customer service whilst adhering to the client's policies and procedures. The MST is the local primary point of contact and liaises with the National Operations Centre (NOC) for investigating and remediating alerts generated across the product portfolio, engaging with third party vendors as required. The MST is responsible for the monitoring and management, including basic troubleshooting and maintenance, of services within their designated site. This would include walk-throughs of the DC, collaborating with the local facilities specialist when any alarms are seen, monitoring Cloud and Network infrastructure, Ensuring the physical security of the site and remediation activities as required. The MST is responsible for providing managed services to customers including incident resolution, implementing change requests or performing proactive maintenance as part of their service. Adhering to all health and safety and internal controls designed to maintain SOC, PCI, ISO and cloud security alliance compliance is a critical part of the role.
What you will do
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