Job Description

Job Number:
J1025-0395
Posting Date:
November 13, 2025
Closing Date:
November 21, 2025
Job Title:
Business Analyst
Branch/Department:
North York Central
Division:
Planning, Policy & Performance Management
Employment Type:
Permanent Full Time
Hours per week:
35
# of Open Positions:
1
Work Schedule (Week1):
Monday: 9 - 5

Tuesday: 9 - 5

Wednesday: 9 - 5

Thursday: 9 - 5

Friday: 9 - 5

Saturday: Off

Sunday: Off

Work Schedule (Week2):
Monday: 9 - 5

Tuesday: 9 - 5

Wednesday: 9 - 5

Thursday: 9 - 5

Friday: 9 - 5

Saturday: Off

Sunday: Off

Pay Band:
PE020

About TPL

Toronto Public Library (TPL) is North America's busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.

Hours per week and Schedule of Work: (Hours and Schedule of work are subject to change in accordance with Article 19):

35 hours per week.

Weeks 1 & 2:

Mon. to Fri. 9:00 am - 5:00 pm.

JOB SUMMARY:

This role will perform business analysis to support Planning, Policy & Performance Management (PPPM).

DUTIES:

Under the general direction of the designated supervisor, and working within a team structure, this position is responsible for:


Requirements development involving requirements elicitation, elaboration, analysis, specification and validation Translate stakeholder requirements into various documentation such as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams Business case development and cost benefit analysis Contribute to RFPs, RFQs, RFSs as needed Facilitate knowledge transfer between projects Report status to, and follow overall direction from the Project Manager Supporting PPPM leadership with ad-hoc presentation requests and/or project specific requests Perform other duties as required

QUALIFICATIONS:

Undergraduate degree or equivalent combination of education, training and experience Minimum five (5) years experience in business analysis and/or process management with proven ability to lead stakeholders through detailed requirements gathering Strong analytical and problem-solving skills Experience with data visualization Strong interpersonal communication skills, tact, influencing, and presentation skills Demonstrated ability to work collaboratively with individuals at all levels of an organization Demonstrated ability to work on multiple projects concurrently and ability to prioritize and execute tasks Highly proficient in Microsoft applications and other business mapping applications like Excel, PowerPoint, Word and Visio





The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.





ACCOMMODATION:

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.





APPLICATION PROCESS:

Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.





All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.





We thank all applicants for their interest, however, only those selected for further consideration will be contacted.