Job Description

Infosys is seeking a

D365 CRM Functional Consultant

to join our Enterprise Applications team. In this role, you will leverage your deep business analysis skills and industry expertise to design and implement

Microsoft Dynamics 365 Customer Engagement (CE)

,

Field Service

, and

Power Platform

solutions for complex business challenges. You will work on end-to-end solution delivery for medium to large enterprise projects, ensuring alignment with client requirements and best practices.

Required Qualifications

Candidate must be located within commuting distance of

Mississauga

, ON

or be willing to relocate one of these areas. Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience. Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. 4+ years of overall IT experience, with hands-on experience in Microsoft Dynamics 365 CE.

Preferred Qualifications

Experience across all phases of project lifecycle (Plan, Analyze, Design, Build, Test) for

Dynamics 365 Field Service

module. Ability to

configure Field Service applications

, manage work orders, schedule and dispatch, and optimize resource utilization. Expertise in

Dynamics 365 Field Service mobile app

, inventory management, purchasing, and Connected Field Service. Hands-on experience implementing

Microsoft Power Platform

(Power Apps, Power Automate). Strong

Business Analysis

skills for requirement gathering, process mapping, and solution design. Ability to prepare

Functional Requirement Documents (FRD)

, conduct demos, user training, and presales activities. Skilled in

customer engagement

, managing stakeholder expectations, and delivering high-quality solutions. Experience in

presales support

, proposal preparation, and client presentations. Consulting experience with external clients and ability to work in a

global delivery environment

. Excellent interpersonal, presentation, and communication skills.

Responsibilities

Design and configure

Dynamics 365 CE / Field Service

solutions to meet client requirements. Conduct

business process analysis

and translate requirements into functional designs. Collaborate with cross-functional teams to ensure seamless solution delivery. Manage

customer issues

, research non-standard problems, and provide effective resolutions. Support

sales and presales teams

with proposals, demos, and effort estimations. Deliver

user training

, documentation, and post-implementation support.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements

Estimated annual compensation range for the candidate based in the below location will be:



Ontario: $ 89004 to $ 103042