Job Description

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we\'d love to welcome you.As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.Cybersecurity Technical Support Engineer - About this roleAs a Cybersecurity Technical Support Engineer, you will be responsible for ensuring our networking and security are operating effectively. This includes designing best practice device, policy, networking, and other configurations in line with industry standards and our requirements. You will also manage our vulnerability program and assist with implementing remediations within our SLAs. In this role, you will also be primarily responsible for investigating security signals and designing response plans. Additionally, you will assist with escalations or ticket overflow from our help desk and serve as a mentor to the team.Your primary responsibilities will include, but are not limited to:

• Monitors environments for security signals and investigates them. Leads the technical response to security incidents.
• Monitors for vulnerabilities across our environments and develops remediation plans where necessary and assists with their implementation.
• Responsible for configuring security settings such as baseline configuration for endpoints and services.
• Writes technical procedure and incident response runbooks.
• Coordinates incident response tests and tabletop exercises.
• Assists with planning projects such as data migrations using industry best practice methodologies.
• Maintain networking configurations such as office networks, cloud networks and DNS.
• Develop automation and improvements to IT and security workflows.
• Manages and continuously improves configurations for Data Loss Prevention, Information Classification Labelling, and Automatic Retention Policies.
• Works with our Governance, Risk and Compliance team to ensure that other requirements are adapted as needed through technical implementations and policy/procedure.
• Works with our Governance, Risk and Compliance team to provide up-to-date security awareness information to the company.
• Work with technology vendors to troubleshoot issues.
• Serve as an escalation point and mentor to our help desk staff.
• Assist with help desk ticket queue during high volume periods.

Experience, Skills and Requirements:

• 5+ years technical support, technical consulting experience, or information technology experience.
• 2+ years of Security Incident Response experience with recent operational security experience SOC (Security Operations Center), Malware Analysis, Incident Analysis, threat analytics, windows server, and endpoint security, etc.).
• Proficient in cybersecurity technologies and tools such as

• Monitoring tools (SiEM, EDR)
• Cloud security principles
• Vulnerability assessment tools
• Internet protocols and network security fundamentals
• Knowledge of cybersecurity concepts, methodologies and best practices - understanding emerging threats and attack vectors.
• Experience designing and configuring network solutions such as firewalls, switches and wireless access points.
• Experience performing cloud incident response investigations and/or business email compromises.
• Experience with Microsoft Entra ID, Conditional Access and Intune, able to translate security concepts and best practices into actionable items within the Microsoft environment.
• Advanced working knowledge of Windows & macOS.
• Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).
• Excellent interpersonal skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Project Management skills are an asset.
• Cybersecurity certifications such as Security+, ISC2, etc are an asset.

Work Perks:

• Hybrid working policy which gives the flexibility to employees to work remotely or in one of our office locations.

• Unlimited vacation policy

• Reimbursement for health and wellness classes/memberships, and continuous learning

• Medical Insurance

• In-person and virtual social events such as poker night, paint night, trivia night and more!

To find out more about us visit us at &Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

Dig Insights