Job Description

Are you a proactive cybersecurity professional with a passion for protecting digital assets? Join our team to become the first line of defense, monitoring and maintaining a suite of security tools across our network, servers, and cloud technologies. You'll play a critical role in detecting and responding to cyber threats, ensuring our systems are secure and up-to-date.
If you're ready to make a real impact, we want to hear from you.
What will you do?

• Monitor cybersecurity consoles for threats and alerts, and respond accordingly
• Monitor ticketing systems and work with users to resolve computer security issues
• Operate, maintain, and support the security suite of tools and consoles
• Configure the security suite of tools in alignment with the Corporate policies, standards, processes, and procedures. This includes endpoint, mobile, server, and cloud technologies operated by the Corporate Information Security Office (C-ISO)
• Apply tools' upgrades, troubleshoot issues, and escalate to vendors if required
• Reports significant trends, vulnerabilities, and security incidents
• Provides responsive support during normal working hours
• Reviews cybersecurity incident alerts, analyzes endpoint malware triage packages, and works with the MDR vendor to determine threat and impact levels
• Triage and resolve cybersecurity incident tickets and alerts
• Escalates security alerts and incidents to the appropriate support teams
• Work with senior staff to interpret, prioritize, and respond to cybersecurity threats
• After-hours support may be required (on call), following union regulations
• Seeks information on issues impacting the progress of organizational and process issues
• Utilizes a variety of information and data sources about organizational and professional trends
• Other related duties

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or other related field, in a related discipline and 1 year of relevant experience
• OR Post-secondary diploma in a related discipline and 2 years of relevant experience
• OR 1 year related certificate and 4 years relevant experience

Assets:

• Completion of the Certified Information Systems Security Professional (CISSP) or other technology-specific certifications and diplomas related to the work is considered an asset

Skills required for success:

• Working knowledge of security issues, techniques, and implications across computer platforms
• Experience in troubleshooting and resolving issues within systems and solutions
• Some knowledge of scripting
• Demonstrated strong analytical, communication, and assessment skills with knowledge of cybersecurity, information risk management, incident management, cyber threats, and related technologies. Individuals stay informed about current security threats and keep up with the evolution of security technology
• Ability to communicate effectively in a simple, clear, and concise manner to the various communities within our organization
• Ability to plan, manage, and maintain an initiative over the longer term
• Display practical knowledge of different message distribution techniques to ensure end-user communities; understand and continually apply the required behavioral change necessary to reduce the 'human factors' risk
• Demonstrated understanding of the concepts of information risks and the different elements that make up risk
• Understanding and knowledge of the different concepts of cybersecurity
• Ability to analyze client processes and requirements to determine conformance to security policies and procedures
• Ability to use professional knowledge, experience, and technical expertise to respond to questions, facilitate problem solving, and generally advise, influence, and guide staff over whom there is no direct authority
• Ability to and knowledge to conduct research and interpret issues within operational and professional context; identify the sources that are appropriate for specific types of information
• Ability and skill to provide guidance and counsel; suggest caution to impacted areas as appropriate in relation to matters of policy interpretation
• Ability to communicate verbally and in writing to facilitate discussions that share information and trigger solutions and improvements
• Ability to gather and analyze information or data on current and future trends of best practice
• Ability to seek information on issues impacting the progress of organizational and process issues; continuous improvement and best practice research
• Alignment to our Cultural Commitments and Leadership Competencies (

) * Embracing a culture of equity, diversity, reconciliation, and inclusion
Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences, and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefits .
Up to 1 permanent full-time position
Hours of Work: 40 hours per week
Salary Range: $44.816 - $56.472 (Hourly); $93,575.81 - $117,913.54 (Annually)
Talent Acquisition Consultant: RD/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Skills Required