Cx Deal Manager

Toronto, ON, Canada

Job Description


Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team We are a group of hard-working professionals, with a diverse mix of experience and backgrounds, located across the United States, EMEA and APAC. The team promotes Workday\xe2\x80\x99s core values with a strong dedication to our employees. Services Deal Management, part of Workday\xe2\x80\x99s CX Strategy, Operations, & Enablement organization, is hiring an experienced Deal Manager to support the Canada region on high valued and complex deals.

About the Role

Workday is seeking a versatile Deal Manager to join our team to support our Services Sales organization. Our employees are at the core of our business which means the ideal candidate has a partnership mentality acting as a trusted advisor to guide and collaborate with Services Executives on deal strategy and problem-solving challenges to support deal closure. Success in the role requires a candidate that is analytical, process-minded, and thrives in a fast-paced environment while multitasking efficiently.

As a Deal Manager, you will manage Professional Services deals through the contract lifecycle ranging from: (i) deal structure support, (ii) analyzing and negotiating business terms, and (iii) propose potential solutions while ensuring transactions are structured within the Workday business model.

About You

Excellent interpersonal and communication skills

Self-motivated with strong organizational and time management skills

Ability to handle tight deadlines with high volume transactions

Ability to interpret, analyze, and resolve issues/objections related to Workday contracting and commercial terms.

Knowledge of the contract deal lifecycle

Customer service oriented and have a desire to help others

Basic Qualifications

2+ years working in the SaaS industry and/or having provided contract negotiation support for Sales teams

Other Qualifications

Core understanding of contracting principles and negotiation familiarity; prior contracts and/or contract management experience a definite plus. Primary focus on Statements of Work, Professional Services Agreements/Addendum and consulting Order Forms

Must have direct redlining experience and responsibilities

Expert knowledge of Salesforce along with contract management systems

Focuses on accuracy, expediency, and consistency. Solutions-oriented approach.

Liaison experience working across internal organizations such as Finance, Revenue Recognition, Legal, etc. to facilitate and drive collaborator\'s engagement

Bachelor\'s degree

Our Approach to Flexible Work

With Flex Work, we\xe2\x80\x99re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday

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Job Detail

  • Job Id
    JD2192583
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, Canada
  • Education
    Not mentioned