Cutomer Relation Agent
Saint-Thomas, QC, CA, Canada
Job Description
Are you good at solving problems, empathetic, and able to turn dissatisfaction into a positive experience? We've got the job for you! As a Customer Relations Agent, you'll be at the heart of managing complex complaints. You'll work with multiple teams to find effective, fair, and human-centered solutions, while providing thoughtful follow-up to our clients.
Harnois Energies, that's truly us!
Your future responsibilities as a Customer Relations Agent:
Respond to dissatisfied clients by phone or email regarding the company's products, services, or policies; Propose and implement corrective actions to ensure customer satisfaction; Maintain thorough documentation and follow up on cases in collaboration with internal stakeholders; Support continuous improvement by contributing to the analysis of recurring complaints and participating in governance meetings.
We offer plenty of great benefits for you as an Customer Relations Agent
A competitive benefits package, including collective RRSP, group insurance, and corporate discounts; A fuel discount card; An advantageous vacation program; Access to a health and wellness program, including a fully equipped gym; Company-organized social activities; A friendly and relaxed atmosphere.
To be a Customer Relations Agent, you'll need
Bilingualism (English is required in order to communicate with our English-speaking clients); The ability to conduct effective negotiations to reach mutually beneficial agreements; The ability to understand customer concerns and respond with calm and professionalism, even in sensitive situations.
Want to join Harnois Energies as a Customer Relations Agent? Apply now on our Careers page!
A company that invests in its employees, that's truly us. Harnois Energies.
* The job title presented may differ slightly from the internal title to align with commonly used industry terminology.
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Job Detail
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Job IdJD2505976
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint-Thomas, QC, CA, Canada
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EducationNot mentioned