Job Description

Position Summary

Sunshine Logistics is on the lookout for a skilled and customer-oriented Customs Clearance Coordinator to become part of our dynamic team. We're seeking someone with hands-on experience in Canadian customs brokerage, particularly in highway freight. This role plays a vital part in ensuring shipments are processed promptly and accurately, working closely with our intermodal operations team to uphold top-tier service standards. If you're tech-savvy and enjoy optimizing workflows through digital tools, this opportunity might be a perfect fit.

Core Duties

Examine shipping documents and prepare customs entries for release Manage and process highway shipment clearances Assess paperwork to identify correct tariff codes, duties, and applicable taxes Request additional documentation or details from clients, carriers, CBSA, and other stakeholders Communicate clearly and professionally with clients via email to ensure high service quality Tackle complex issues with professionalism and effective resolution strategies Coordinate with internal teams to follow up on customs entries Maintain up-to-date knowledge of Canadian ports and warehouse operations Input data accurately into internal systems Finalize documentation within required timelines and in compliance with company and CBSA standards Audit files for completeness and regulatory compliance Respond to phone inquiries and provide support as needed Take on additional responsibilities as assigned
Qualifications & Skills

Experience & Certification

Minimum of 2 years in customs clearance, ideally focused on highway shipments Certified Customs Specialist (CCS) or equivalent Canadian credential is preferred

Technical & Professional Skills

Familiarity with ITMr4, Cargowise, CANdata, Crimsonlogic is a plus Quick to learn new software and adept at using tech to improve efficiency Strong organizational habits, punctuality, and ability to multitask Solid grasp of Canadian import regulations and procedures Excellent communication skills--written, verbal, and active listening Sharp problem-solving and analytical thinking Self-motivated, adaptable, and capable of working independently Comfortable using Gmail/Front, Google Drive, and Google Sheets
- Ability to speak Mandarin and Cantonese are assets

- Health insurance included

Job Types: Full-time, Part-time, Permanent

Pay: From $22.50 per hour

Expected hours: 40 per week

Work Location: In person

Expected start date: 2025-08-31