Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: CAN - Niagara On The Lake, Niagara Pkwy
Job Posting Title: Customs Specialist, Rater - 53134
Time Type: Full TimePurpose of the position
To provide final accounting to shipments imported into Canada across various modes of transportation, paying close attention to the rules and regulations as set out in the Customs Act. This position reports to the National Customs Manager or Customs Brokerage Manager under general supervision.Key Tasks

• Manage a set list of assigned accounts and provide back up assistance to other accounts when deemed necessary
• Set up and release of assigned account shipments
• Track and trace incoming shipments
• Provide final accounting to CBSA for a set list of assigned accounts
• Maintain client databases
• Provide advice to and educate clients on importing goods into Canada.
• Assisting the Compliance Team with certain tasks/services that are offered
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• Identify tasks that require special handling, recommend process improvements and implement resolutions within assigned scope of responsibility
• Provide input at team briefings
• Perform other duties as assigned.

All staff:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
• It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.Function / Market & Industry Knowledge / Business Acumen / Process working

• Must successfully complete on-site systems training (if applicable)
• Knowledge of the Customs Tariff and Customs Act

Skills & Competencies
COMMUNICATION & PRESENTATION

• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to shape conversations to ensure focus and understanding
• Effective listening
• Willingness to engage in constructive confrontation
• Ability to clearly and concisely present both written and/or oral information

ACCOUNTABILITY

• Demonstrates solid credibility & assertiveness to ensure tasks are met in a timely manner
• Capable to make informed judgments and to generate practical, timely solutions
• Ability to find pragmatic solutions by using decision making techniques
• Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
• Supports organizational commitment to ISO 9001, ISO 14001, and OHSAS 18001 certification.

CUSTOMER ORIENTATION

• Readiness to continuously focus on identifying and meeting customer current and future needs
• Solid customer service skills is required
• Readiness to provide alternatives and optimized solutions to the Customer
• Ability to establish a successful long-term business partnership with internal and external customers

COLLABORATION AND INFLUENCE

• Ability to work with different cultures and to manage cross functional interfaces
• High priority for teamwork
• Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION

• Ability to set robust plans well in advance and to initiate action to move projects forward
• Solid organization skills by preparing and assembling documents or reports containing data from several sources
• Planning & Organizing (Ability to prioritize, plan, assign & control)
• Time management (monitoring performance against deadlines and milestones)
• Solid problem-solving and analytical skills

PERSONAL EXCELLENCE

• Integrity
• Act as a Role Model for Group Values and fully adhere to the Code of Conduct
• High energy and resilience
• High commitment and positive attitude in the face of setbacks and obstacles
• High stress level (Ability to work under pressure and deal with tight deadlines)
• Be authentic, approachable, open and honest

Educational background / Work experience

• High school diploma or equivalent.
• 5-10 years of freight forwarding and/or customs brokerage experience
• CCS or willingness to become CCS designate preferred

Language Skills

• English fluency (written and spoken)
• Secondary language, an asset

Computer Literacy

• Intermediate skills in Microsoft Outlook, Word and Excel

DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.DSV - Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.Read more atopen/closeCustoms Specialist, RaterNiagara On The Lake

DSV