Job Description

Primary Job Posting Location:
Richmond, British Columbia Canada
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
:
Position Summary
The Customs Brokerage Representative is responsible for processing customs releases and/or confirming declarations for repetitive and non-complex shipments using the CCBS system. This role supports smooth and compliant import operations by ensuring accurate data entry, proper documentation, and effective communication with internal teams, customers, and government agencies.
Job-Type: Full-Time | Permanent
Modality: Remote
Workdays: Thursday to Monday
Work hours: 5:00pm - 12:30am EST
Compensation: $17.85/hr.
Key Responsibilities

• Process customs releases and/or confirm declarations for shipments, creating or modifying line codes/classifications in the CCBS system.
• Handle delivery service requests, import permits, and ensure timely submission of required documentation to government authorities.
• Open and maintain customer files, validate information, and support credit and invoicing processes.
• Collect and verify supplementary documentation from customers, drivers, customs offices, and other stakeholders as needed.
• Identify and resolve discrepancies in customer profiles.
• Respond to routine inquiries from customers, drivers, customs, and related parties.
• Collaborate effectively with clients, UPS SCS employees, carriers, and inbound agents to ensure efficient customs operations.

Qualifications

• High school diploma or equivalent.
• 6 months to 2 years of relevant experience in customs, logistics, or related fields.
• Basic knowledge of customs operations, laws, regulations, and other government department requirements.
• Familiarity with the Harmonized System (HS) of tariff classification.
• Proficient in basic computer applications.
• Strong attention to detail and ability to work collaboratively in a fast-paced environment.

What we offer:
UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company.
Our employee benefits include the following:

• Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;
• Weekly Compensation: Employees are paid on a weekly basis, every Friday;
• Generous Benefits Package: All UPS Canada employees have extended health, dental, and vision benefits. UPS Canada TSG employees have a Defined Contribution Pension Plan (DCPP) with calibrated Company-matching;
• Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;
• Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.
All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Skills Required