Job Description

TouchBistro is looking for a

Customer Training Specialist

to partner closely with Sales to ensure smooth and successful customer launches. In this role, you'll guide restaurant teams through hands-on training that helps them confidently use TouchBistro POS and Payments within the context of their unique operations. You'll play a key role in setting customers up for long-term success by simplifying complex workflows, answering questions in real time, and ensuring teams feel supported from day one. Your focus on service excellence will drive strong product adoption, boost customer confidence, and help create loyal customer advocates.

Your Impact

Project manage the implementation, configuration, and training of TouchBistro's POS system for new customers Build trust with restaurant operators by understanding their needs and recommending the right solutions Partner with internal teams including Install, Product, Development, Sales, Support, and Customer Care to deliver timely implementations and represent the customer voice Deliver clear, comprehensive training on TouchBistro features and functionality Identify and recommend upsell opportunities during implementation Support customers for long-term success and help turn them into TouchBistro advocates

What You Bring

You have 2 or more years of experience in project management, onboarding, or customer success You stay organized and manage multiple projects in a fast-paced environment You communicate confidently and explain complex concepts clearly You build rapport quickly with restaurant teams, including owners You set clear expectations and keep stakeholders aligned You are excited about TouchBistro's mission to reinvent the restaurant experience You are fluent in Spanish

Nice to have*

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.


The Perks:


Generous Time Off Program Health, Dental, and Vision Benefits Flexible Health and Wellness Plan Parental Leave & top up Employee Assistance Program Professional Development Volunteer Program Monthly Lunches

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.


TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.