Job Description

People Store is looking to hire a Customer & Technical Support Representative for our client based in Saint John, New Brunswick. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Monday to Friday: Between 8am to 10pmPay Rate: $17.25 \xe2\x80\x93 $17.50 per hourResponsibilities:

• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Execute processes unique to Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Client to Customers & Partners in a Friendly, Professional and Ethical manner

Requirements:

• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills \xe2\x80\x93 experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively - listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• High level of achievement and self-motivation

How to Apply:Directly though this postingCall (416) 224 5884We look forward to assisting you with your next career move!!

People Store