Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our dynamic team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills, a knack for data entry, and the ability to analyze customer needs effectively. If you are passionate about providing outstanding customer service and have a multilingual background, we encourage you to apply.

Duties

Serve as the primary point of contact for customer inquiries via phone, email, and chat. Provide exceptional customer service by addressing questions, resolving issues, and offering solutions. Conduct data entry tasks accurately to maintain up-to-date customer records. Utilize analysis skills to identify trends in customer feedback and suggest improvements. Engage in upselling opportunities by recommending additional products or services based on customer needs. Maintain phone etiquette while ensuring clear and effective communication with customers.

Requirements

Proven experience in a customer service role is preferred. Strong data entry skills with attention to detail. Bilingual proficiency in English and French is highly desirable. Excellent communication skills, both verbal and written. Ability to analyze customer feedback and implement improvements effectively. Familiarity with sales techniques and upselling strategies is a plus. Multilingual candidates are encouraged to apply as we value diverse language skills. A professional demeanor with strong phone etiquette is essential for this role. Join us in creating memorable experiences for our customers while advancing your career in a supportive environment!

Work Days

Tuesday (Day time shifts)

Saturday - (Day time shifts)

14 - 16 hours total for both days.

Job Types: Part-time, Permanent

Pay: $18.00 per hour

Expected hours: 12 - 16 per week

Work Location: In person