Job Description

Customer Support Technician - Be the Problem-Solving Hero!

Location:

Olds, AB |

Shift:

Full-Time | Monday-Friday, 7:30 AM - 4:00 PM

Please note: This is not an IT position.

Are you a

mechanical guru

who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where

no two days are the same

? If so, we want YOU on our team as a

Customer Service Technician!

In this role, you will be the

go-to expert

for troubleshooting, training, and providing top-notch support to customers. Whether it's

helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides

, you will be

at the heart of keeping our customers happy and their equipment running smoothly.

What's In It For You?

Competitive Pay & Benefits:

Great wages + up to 5% RRSP matching.

Safety is our top priority:

We ensure proper PPE, training, and procedures to keep our team protected.

Career Growth:

Training and advancement opportunities.

Work-Life Balance:

Consistent Monday-Friday schedule.

Positive Team Culture:

Supportive, collaborative environment.

Dynamic, Fast-Paced Environment:

No two days are the same.

Inclusivity:

All are welcome with initiatives like Women@Terex.

What We are Looking For:

Mechanical/Electrical Technologist or Technician (C.E.T. or equivalent experience) 3-5 years of relevant technologist/technician experience Proficient with MS Office; experience with Syspro is an asset Strong mathematical, mechanical, and diagnostic/troubleshooting skills Solid knowledge of electrical, hydraulic, pneumatic, and mechanical systems Excellent written, verbal, and analytical communication skills Ability to explain complex information clearly to internal and external customers Strong problem-solving skills; able to identify and implement effective solutions Capable of managing multiple tasks and meeting deadlines in a fast-paced environment Team-oriented with a positive attitude and willingness to learn Able to work independently and unsupervised for extended periods Leadership and coaching skills are an asset Committed to safety and continuous improvement in service and operations Adaptive to changing conditions and technologies in specialized areas

What You'll Do:

Provide customer support via email, phone, and system software Accurately log all support calls in applicable software Troubleshoot issues and identify required parts; coordinate with Parts Sales Help resolve mechanical, hydraulic, electrical, and electronic system issues Collaborate with internal teams for timely technical support resolutions Create occasional custom how-to guides and instructional videos Assist with ProAll website-related inquiries Manage warranty RMA processes in Syspro (create, track, monitor, close) Support warranty claims by organizing and shipping parts Handle and resolve customer complaints efficiently Document equipment failures, service, and safety concerns Coordinate calibration and training schedules; assist with invoicing Provide technical reports on recurring warranty issues and customer feedback Process paperwork including RMA forms, sales orders, and pick tickets Liaise with engineering to close knowledge gaps Maintain professionalism, integrity, and strong customer interaction ethics Follow ProAll and manufacturing industry quality standards Contribute to a safe, positive, and team-oriented work environment Perform other assigned tasks and light-duty responsibilities as needed

Why ProAll?

At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you'll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work!

Ready to Apply?

Don't miss out--apply today and join the ProAll team!

Learn more about us here: https://proallinc.com/

Learn more about Terex: https://terex.com/

We thank all applicants for their interest in this opportunity. Please note that only candidates selected for an interview will be contacted. We respectfully request no phone inquiries.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Employee stock purchase plan Extended health care Paid time off RRSP match Vision care
Work Location: In person