Job Description

Join the Front Line of Customer Support at Hushmail - Where Your Tech Skills Meet Your Passion for Service!
We\'re looking for a Customer Care Specialist who\'s technically savvy, customer-focused, and eager to dive into a fast-paced and challenging work environment. As a member of our Customer Care team, you\'ll be the first point of contact for customers from around the world, offering expert support via email, chat, or scheduled call-backs. With a suite of powerful internal and 3rd-party tools and your existing support experience, you\'ll diagnose, troubleshoot, and resolve customer requests with ease.
This is not an entry-level position. Applicants must have previous experience in a similar role to be considered!
This role is 100% remote in Canada, with the option to come into the office if you happen to live in or around the Vancouver area (but it\'s totally up to you!) The shift we need to fill is 9am-5pm Pacific Time.
We will provide you with a laptop, monitor, keyboard and mouse so that you have everything you need to do your job.
Our Customer Care team is passionate about what we do. The company cares about our success and has earmarked support as a pillar of our service. This is not a call center job. This is a get your hands dirty, test, reproduce, collaborate and relay the solution to the customer in an understandable and friendly way, type of role. If this sounds interesting to you and you bring some of the following attributes, then we invite you to apply. We want to build a relationship with you that is mutually beneficial.
You\'ll thrive in this role if you have

• A passion for delivering the best support experience
• A deep understanding of web technologies and support tools
• Experience with DNS settings and domain registrars
• Excellent written and verbal communication skills
• A drive to solve complex problems
• Proven experience in a SaaS customer support role
• A love for learning and personal growth
• The ability to build rapport and set customer expectations
• Familiarity with systems like Help Scout, Hubspot, Zendesk or Salesforce

What we offer

• A competitive salary that reflects your expertise
• Generous time off, including 3 weeks of annual vacation
• A comprehensive benefits package (including medical and dental)
• Opportunities for career advancement and professional growth
• A supportive, friendly, and empowering work environment

About Hushmail
At Hushmail, we\'re proud to have been providing secure email services since 1998. Our service has expanded since then to include online secure web forms with e-signatures as well as email. We serve thousands of customers across a variety of professional fields, including the rapidly growing healthcare industry. Our company is well-established, profitable, and has a strong team that supports each other. Headquartered in downtown Vancouver, B.C., we welcome team members from all over Canada to work remotely with us.
If you\'re ready to join the front line of customer support, where your technical skills meet your passion for service, submit your resume and tell us why you\'re the ideal candidate for this role. We can\'t wait to hear from you!