Job Description

Jaylor Fabricating Inc. is looking for an experienced

Customer Support Specialist

to join our team.

We are a global manufacturer for the beef and dairy industry, known for our superior quality and innovation but our best asset is our people! We are looking for people with a positive attitude who want to grow in a healthy, family-oriented environment - where they are truly valued!

What We Do:

At Jaylor, we deliver true TMR, helping every dairy and beef farmer maximize profitability. Our high-quality mixers ensure superior mix quality and performance, supported by team Jaylor's unmatched service.

Our Culture:

At Jaylor, we have each other's backs be it employees, customers, or suppliers - knowing teamwork drives success. We do the right things the right way, always striving to improve.

We don't just work hard - we work with purpose. We bring energy and passion to everything we do, ensuring farmers can depend on our equipment and our team. From engineering and manufacturing durable mixers to providing top-notch service, we are relentless in our pursuit of delivering results that make a difference.

Role Details:

Love to work in a busy manufacturing environment. Show up to work each day ready to work hard and enjoy your day. Support our network dealers and customers to ensure optimal customer experience in accordance with our core values and being a brand ambassador for Jaylor. Receive, process and ship after sales parts calls from customers in a timely and efficient manner. Maintain all related files. Being cross trained in and assisting with updating and maintaining customer resources and parts. Follow up with other departments as needed. Always provide the highest level of service to customers and work collaboratively with peers to ensure that our customers' expectations are met. Assist with ensuring all stock levels are maintained in the main warehouse as well as any off-site warehouses. Assist with processing warranty claims under the direction of the Customer Support Manager on a 'fill in' or 'as needed' basis. Give input into engineering design revisions and development. Continue ongoing product development efforts with Jaylor products. Provide customer support to end users and dealers. Provide technical support to end users and dealers as required, be a liaison point of contact. Provide onboarding training and support for new network dealers. Potential travel to dealers and/or customers within North America and internationally. Occasional travel to support sales and marketing trade shows and events. Conduct yourself and act in a professional and business-oriented manner at all times. Weekly schedule is Monday to Friday, combination of in-office and remote.

Required Skills:

Excellent verbal and written communication skills and the ability to work as a member of team. Proficient in Microsoft Office, Adobe Acrobat and ERP systems. The ability to coordinate and plan work activities Excellent problem solving skills Must be capable of reading and interpreting drawings. Must be extremely organized and able to prioritize tasks Must be able to multi task. Strong work ethic. Must be mechanically inclined. Knowledge of farm equipment is an asset.
Extended health coverage that includes life insurance, long term disability and AD&D, medical, dental and vision after only 1 month.

We offer competitive wages based on skills and experience.

Accessibility accommodations are available for all parts of the recruitment process. Applicants must make their needs known in advance.

Job Type: Full-time

Work Location: In person