Job Description

Job Summary

Onsite - Oakville

The

Customer Support Specialist will provide excellent service to our customers while reducing the administrative burden on Product Specialists to maximize their efficiency.

The candidate will report directly to the Product Group Manager and will work closely with our Product Specialists. He/she will follow procedures and work instructions and represent Davis by providing reliable and quality service to our customers.

Job Type:

Full-time, permanent On-site based in our Oakville office (QEW and Winston Churchill Blvd.)

Duties and Responsibilities:

Follow up on proposals & Opportunities. Assist with RMA communications by liaising with our sales team, customers, and partners. Support Webstore enquires Respond to customer order reminders Follow up with suppliers Assist with documentation on projects Assist the marketing team with content for social media initiatives

Qualifications you bring to Davis Controls Ltd:

Computer skills (comfortable with web-enabled software), good typing skills and excellent phone manners are required as we rely heavily upon our web-enabled, single database software system. All call details are entered into our CRM, along with quotes, emails, internal correspondence etc., linked back to the customer account.

Strong verbal, written and interpersonal communication skills. Experience in a similar customer service role is a plus. Strong desire to serve customers. Experience with MS Office suite (Especially Office, Excel, PowerPoint, and Word) Knowledge of instrumentation products Result-oriented and able to manage a variable workload. Good ability to manage multiple priorities at once. Excellent organizational and teamwork skills.

Compensation and Benefits:

We offer a comprehensive and competitive compensation package which includes a competitive salary, comprehensive health benefits and a performance-based bonus program.

A family-owned business with a great culture Comfortable work environment Training plan Reduced work hours (36.25 hrs/week). Monday to Friday. No weekends
If you are a proactive and driven professional with a results-oriented mindset, please submit your resume to jobs@daviscontrols.com

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Schedule:

Monday to Friday
Education:

Bachelor's Degree (preferred)
Experience:

Customer support: 5 years (required)
Location:

Oakville, ON L6H 5R3 (required)
Work Location: In person