At Trojan Technologies, we believe there\xe2\x80\x99s nothing more essential than delivering clean water to the world. That\xe2\x80\x99s especially true in this critical moment, when the world\xe2\x80\x99s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally. As part of our global team, you\xe2\x80\x99ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You\xe2\x80\x99ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world\xe2\x80\x94we hope you will, too. Trojan is proud to be one of Danaher\'s Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we\xe2\x80\x99re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. The Opportunity: Trojan Technologies is seeking a full time Customer Support Specialist to join our team in London, Ontario. If you want to find yourself in an environment that challenges you, while rewarding you for your amazing customer service skills, and you are looking for a place to grow, this could be the job for you! What Will I Be Doing? Working on-site 40 hours per week, you\xe2\x80\x99ll spend your days collaborating with colleagues, supporting multiple departments (such as Sales, Logistics, Quality Assurance, Technical Support Centre), and demonstrating your expert customer service skills when assisting our customers with their aftermarket and service needs. More specifically, you can expect to:

• Provide problem identification, diagnosis, and resolution information to both internal and external customers.
• Achieve outstanding \xe2\x80\x98Customer Care\xe2\x80\x99 services by investigating and responding to external and internal enquiries or issues in a timely manner (predominately by e-mail).
• Assess the potential for sales or additional goods/services, service contracts, etc., and make recommendations.
• Work cross-functionally with multiple teams and departments \xe2\x80\x93 expect lots of collaboration and working closely with your peers to divide and conquer to support our customers to the best of your ability!
• Use your expert empathy and listening skills to assist with customer grievances.
• Work within an environment that is dedicated to continuous improvement \xe2\x80\x93 we love metrics/KPIs and constantly striving to be our best selves! (If you\xe2\x80\x99re not already familiar with our DBS philosophy, check it out!)

What Qualifications Do I Need?

• Previous customer service experience providing cross-functional support in a highly collaborative environment.
• Excellent time management and multi-tasking skills; you are resilient, and an expert at adapting to rapidly changing priorities.
• A proven team player with strong communication skills \xe2\x80\x93 especially written!

What Will Make Me Stand Out?

• You\xe2\x80\x99re a go-getter and \xe2\x80\x9cbig picture\xe2\x80\x9d thinker who is committed to continuous improvement.
• Your working history includes experience in a \xe2\x80\x9ccorporate\xe2\x80\x9d environment, or you have experience working with warehouse/logistics teams.
• You\xe2\x80\x99re comfortable and confident working with multiple computer systems at once; We especially want to hear from you if you have experience with: Microsoft Excel, Microsoft Outlook, Salesforce, and ERP (specifically Infor LN).
• Bilingualism in English and French is considered an asset.

The Perks: Full benefits including medical & dental, performance-based bonus, a Wellbeing Program, Group RSP, and Pension Plan (with employer matching!). And don\xe2\x80\x99t forget that your work and contributions will directly help to ensure water quality for people around the world \xe2\x80\x93 talk about feeling good about what you do! When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you\xe2\x80\x99ve ever wondered what\xe2\x80\x99s within you, there\xe2\x80\x99s no better time to find out.