Job Description

Directors' Choice is looking for Full Time Customer Support Specialists!

Directors' Choice

is the premier provider of answering services to the North American funeral industry. We believe that every interaction is an opportunity to bring comfort and clarity during a deeply personal time. We are currently seeking a caring and composed Customer Support Specialist to be the first voice of support for the families we serve.

About the Role:

As a Customer Support Specialist, you will handle incoming calls from individuals and families seeking information or immediate assistance regarding our funeral services. Your ability to listen, empathize, and provide accurate information will play a key role in helping families navigate one of life's most difficult moments.

Key Responsibilities:

Answer inbound calls with sensitivity, professionalism, and discretion Provide information on services, pricing, and next steps in the funeral planning process Document information accurately in our system De-escalate emotionally intense situations with empathy and support Follow scripts and protocols to ensure compliance with company and legal standards

Qualifications:

Exceptional communication and active listening skills Ability to remain calm, composed, and compassionate in emotionally charged situations Strong attention to detail and computer proficiency Demonstrate accurate and fast typing skills. Comfort discussing sensitive topics with discretion and empathy

Why Join Us?

Meaningful work that supports families during life's most vulnerable times Training provided to ensure confidence in your role Supportive team culture with opportunities for growth Benefits package

Compensation:

$18.50 per hour

Shifts:

Full Time Various Shifts Must be available to work a Saturday or Sunday each week Training: First two weeks: Monday-Friday, 10:00am-6:00pm, Third week: Tuesday-Saturday, 7pm-4am

Our Benefits for Full Time Employees Include:

RRSP with (company matching) Dental Insurance Health Insurance Paid Time Off Vision Insurance

Benefit Conditions:

Waiting period may apply Only full-time employees eligible
Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.