Job Description

Customer Support Representative (Remote)

Compensation:

$13-$17 CAD per hour

Location:

Remote

Hours:

Part-Time or Full-Time (Flexible)

About Us

Maverick Games is a

regulated Canadian online casino and sportsbook

, licensed in Ontario. We operate in a highly compliant, fast-moving environment and deliver a player-first gaming experience. Our team is growing, and we're looking for dependable, detail-oriented people to join our support operations.

We operate in the

EST timezone

, and the role is fully remote.

About the Role

We're hiring a

Customer Support Representative

who can support our players, resolve issues quickly, and communicate clearly in English. This role is ideal for someone who is responsible, organized, and comfortable working in a compliance-focused environment.



Both

part-time and full-time

applicants are welcome.

What You'll Do

Provide prompt, friendly player support via chat and email Manage and resolve support tickets through

Jira Service Desk

Troubleshoot account, payment, and technical issues Escalate cases when needed while maintaining ownership and follow-through Interpret policies accurately and offer clear solutions Work with internal teams (payments, product, operations) to resolve cases Maintain accurate documentation and follow established workflows Contribute to a safe, fair, and positive gaming experience for all players

What We're Looking For

Previous Customer Support experience

(required)

Strong written and spoken English

Excellent problem-solving skills

and ability to stay calm under pressure High attention to detail and strong judgment Ability to learn quickly and follow structured processes Reliable internet connection and professional communication Ability to work in or partially overlap with

EST hours

Nice to Have

Experience working in

regulated industries

(igaming, fintech, etc.) Familiarity with

Jira Service Desk

AML/KYC experience

or exposure to compliance workflows Experience with payments, chargebacks, or identity verification processes

Compensation & Hours

$13-$17 CAD per hour

, depending on experience Part-time or full-time options Flexible scheduling, with some

EST

overlap required

How to Apply

Please submit your resume along with:


A brief summary of your customer support experience Your weekly availability (hours per week) Your expected hourly rate * Your earliest potential start date