Job Description

Job Overview Customer Success Representative (Full Time) Snowstorm Technologies Global Travel Solutions Inc. 666 Burrard Street, Suite 614, Vancouver , BC V6C 2X8 Compensation:$22.00 / hr

• Only apply if you can work on a 24/7 environment, morning, evening and graveyard shifts.
• Only apply if you live in Vancouver, BC area.
• Do you have a passion to provide extraordinary service to customers?

Join a rapidly growing organisation with customers & offices around the world! Being a global leader demands a large degree of anticipation, an understanding of where business is headed and getting there first. At Snowstorm Technologies, we provide smart, social, simple and highly collaborative planning solutions for the travel industry. We create collaborative user interfaces and designs that are easily adopted and simple to use. Our Customers are exponentially expanding their revenue streams and improving their sales processes by deploying our booking solutions. Based in Downtown Vancouver, our talented team is committed to our success and growth. We are already working with some of the biggest names in the travel industry and continue to grow our business and expand our footprint around the world. A typical day may include:

• Carrying out a range of customer service activities, including answering queries, assisting with requests, analysing & solving issues, while ensuring that customer value is maintained to the standards set forth by the organisation
• Communicating effectively with Customers on multi channels like phone, email and chats etc.
• Trouble shooting technical issues & providing relevant solution
• Becoming and acting as an expert in the application features and functions of our platform
• Performing other administrative tasks, independently and responsibly, as required
• You will be a good fit for this role if you have previous travel customer service / contact centre experience, innovative thought process and is comfortable with technology.
• You must also be an adaptable, multi-tasking, fast learner who takes initiative and has great attention to detail.
• Preserve and grow your knowledge of procedures, products and services
• Sabre GDS knowledge and proficiency preferred

• 
  Follow up with customers, provide feedback and see problems through to resolution
• You are a team player and support the team to succeed in all circumstances.
• High level of conversational and written English proficiency required
• You will also be a good fit if you can work in a dynamic fast-paced environment and can adapt to change in a growing organisation.
• Matured individuals who can work under minimal supervision

Job Type: Full time **Experience in Travel Agency is an asset Qualifications: High school diploma/GED required (Bachelor’s degree preferred) Job location: Work from home till office reopens Salary: $22.00 Paid Leaves: 10 days / year Other perks: Paid training & Benefits Plan (optional) Experience: Customer Service: 1 year (Required) Sabre GDS proficiency (Preferred) Available shifts and compensation: We have available shifts all days of the week. Compensation is $22.00/hour. About Snowstorm Technologies Global Travel Solutions Inc. : Snowstorm Technologies Global Travel Solutions Inc. is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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