Job Description

About Us

Hap Transportation Group is a family-oriented, asset-based transportation company founded in 2006. We specialize in container drayage, intermodal, warehousing, cross-border, and line haul transportation services across North America. With a commitment to safety, service, and reliability, we pride ourselves on fostering a supportive and collaborative team environment.

Position Summary

We are seeking a dedicated and detail-oriented

Customer Support Representative

to join our growing operations team. In this fast-paced role, you will act as the main point of contact for our clients, helping ensure smooth and efficient shipment processing and customer satisfaction. Your work will involve handling inquiries, coordinating logistics, and providing real-time shipment updates.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat Provide accurate, real-time updates on shipment status, delays, and delivery schedules Enter new shipment orders and maintain up-to-date customer and shipment records Coordinate with dispatchers, drivers, and operations teams to ensure seamless deliveries Track shipments and assist in resolving delivery issues or delays Address customer concerns and escalate complex issues as needed Maintain clear and organized records of all customer interactions Assist with billing inquiries and resolve invoice discrepancies Schedule pickups and adjust delivery routes based on client requirements Generate reports on customer service performance and recurring concerns Support the onboarding of new clients by explaining service procedures and expectations Collaborate with internal departments to ensure excellent customer experiences Stay informed about company services, policies, and procedures Participate in regular team meetings and ongoing training Suggest service improvements and system enhancements to management Perform other related duties as assigned

Qualifications

Diploma or certificate in Business Administration, Logistics, or a related field (preferred) 1-2 years of experience in customer service or administrative roles (transportation/logistics industry experience is an asset) Strong communication and interpersonal skills Highly organized with strong attention to detail Proficient in Microsoft Office Suite (Excel, Word, Outlook) Ability to multitask in a fast-paced environment Problem-solving mindset and customer-first attitude Experience with logistics or transportation management systems is a plus

Benefits

Extended health care Dental care Company events

Schedule

Monday to Friday
Job Type: Full-time

Pay: $52,000.00-$65,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Vision care
Schedule:

Monday to Friday
Ability to commute/relocate:

Delta, BC: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person