Job Description

If you are ready to take on new challenges in a thriving company that values innovation and development, we invite you to apply for the Customer Support Representative position at MULTIVAC Canada Inc!

Summary:

This position is Responsible for prospecting potential customers and selling spare parts and preventive maintenance contracts for active MULTIVAC equipment, as well as selling fee-based technical training, in the assigned territory.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned:

Call on existing customers within defined regional sales territories, to evaluate spare parts inventory, recommend spare and wear parts for all MULTIVAC machines, and propose fee-based services. Ensure each active MULTIVAC machine in territory is represented with a spare and wear parts proposal. Work with management to establish priorities and develop a vehicle for tracking and reporting proposal dates, closing dates, and pending opportunities. Ensure each active MULTIVAC in the assigned territory has preventive maintenance contract proposal. Ensure each MULTIVAC newly installed in territory is represented with a tailored 1, 3, and 5-year spare/wear parts proposal to the customer. Work the MULTIVAC Technical Service Team and management in technically challenging cases, to ensure correct parts are proposed in sufficient quantity. Report in writing on all observed competitor parts and service activity in customer plants, along with recommendations for action. Serve as a resource to Field Service Technicians doing installations when they require assistance. Operate within annual expense budget and work to meet established individual goals. Attend and participate in trade shows, sales meetings, industry meetings and association events, and other activities as directed by management.

Time Utilization:

This position will travel up to 80%. Normal business hours are 8:00am to 5:00pm. Schedule needs to be flexible to accommodate show and event schedules.

Qualifications:

College/University and two years related experience; or equivalent combination of education and experience. Prefer two years technical experience in one or more of the following: capital equipment, packaging materials, other industry related goods, or experience within the MULTIVAC organization. Practical mechanical experience also preferred. To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Experience with database applications and contact management software required. ERP system experience preferred. Current valid driver's license and the ability to obtain a passport for travel as required by position.

MULTIVAC Behaviour Standard:

Maintain a positive work atmosphere by acting and communicating in a respectful and professional manner with others at all times.

Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Company car Company events Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care Work from home
Experience:

Sales: 1 year (preferred)
Willingness to travel:

25% (preferred)
Work Location: On the road